Medical Insurance Operations Consultant

About Underwriting.ae

Underwriting.ae is developing an integrated technology platform to modernize the medical insurance lifecycle, from underwriting and policy placement through to issuance, administration, and ongoing servicing.

We're looking for an experienced Medical Operations Consultant to work alongside our product development team in designing and building the operational capabilities of our platform.

This role goes beyond traditional advisory work. You'll directly influence how our solutions are designed, how workflows are automated, and how the platform evolves to meet the operational needs of medical insurers.

Key Responsibilities

• Collaborate closely with our product and technology teams to shape the strategy and development of our medical insurance operations platform.
• Help design streamlined workflows for policy issuance, activation, enrollment, and administration.
• Translate day-to-day policy servicing activities into practical, automated solutions.
• Contribute to the design of member additions, deletions, endorsements, category changes, and premium adjustments.
• Identify opportunities to improve coordination between underwriting, policy operations, customer service, brokers, and corporate HR teams.
• Define functional requirements, business rules, approvals, and exception-handling processes.
• Review prototypes, test functionality, and guide improvements throughout development.
• Influence product priorities and the long-term direction of our insurance operations capabilities.

Who We're Looking For

• Minimum 5 years of hands-on UAE medical insurance operations experience.
• Strong knowledge of Group Medical / Employee Benefits policy administration and servicing.
• Direct experience with policy issuance, member enrollment, endorsements, customer service, or broker servicing.
• Practical understanding of insurer operations systems, workflows, and regulatory requirements.
• Familiarity with operational challenges involving brokers, corporate clients, HR departments, and TPAs.
• Strong problem-solving abilities and an interest in developing technology that improves how insurance operations function.
• Ability to turn complex operational processes into clear product requirements and practical solutions.

We're looking for someone who understands the operational details firsthand and is enthusiastic about helping build something better.

Engagement Details

• Location: UAE-based, Remote
• Type: Paid, part-time consulting contract
• Commitment: Approximately 2–3 hours per week
• Initial term: 3 months, with potential for extension
• Compensation: Hourly, discussed with shortlisted candidates
• You'll work directly with our development team, contributing to the design and evolution of technology that aims to reshape medical insurance operations across the UAE.