Managed service consultant

Company Description Aforza helps consumer product companies protect and grow margins in uncertain market conditions through a suite of integrated cloud and mobile applications. These solutions connect trade planning and field sales teams to address margin erosion, missed revenue opportunities, and ineffective trade spend. The product works out of the box and can be implemented in weeks, providing rapid time to value. Built on Salesforce and Google Cloud Platforms, Aforza scales quickly and delivers continuous innovation with three releases each year. The company is trusted by CPG organizations worldwide, including leading breweries, food and beverage manufacturers, consumer healthcare companies, and major distributors, with a strong focus on customer success.

Role Description The Managed Service Consultant is a full-time, hybrid role based in the Federal Territory of Kuala Lumpur, Malaysia, with flexibility for part-time work from home. In this role, the consultant supports customers using Aforza’s solutions, ensuring reliable system performance, configuration, and ongoing optimization of trade planning and field sales applications. Day-to-day responsibilities include monitoring and maintaining customer environments, managing service requests, troubleshooting technical and functional issues, and coordinating with internal product and engineering teams to resolve complex problems. The consultant will help implement enhancements, support upgrades and new releases, document processes, and provide guidance and training to customer stakeholders. The role also involves gathering feedback, identifying opportunities for improvement, and contributing to best practices that enhance customer satisfaction and long-term adoption.

Qualifications

• Experience in managed services or application support, including incident management, service request handling, and environment monitoring.
• Familiarity with cloud platforms and SaaS solutions; exposure to Salesforce and/or Google Cloud is highly beneficial.
• Background in FMCG/CPG, trade promotion, field sales, or commercial operations is an advantage.
• Strong analytical and problem-solving skills, with the ability to diagnose issues and propose practical solutions.
• Clear written and verbal communication skills, with the ability to explain technical concepts to non-technical stakeholders.
• Ability to work collaboratively with cross-functional teams and build trusted relationships with customers.
• Comfort working in a hybrid model, managing time effectively between on-site and remote activities.
• Bachelor’s degree in Business, Information Technology, Engineering, or a related field, or equivalent practical experience.
• Experience with basic configuration, data management, or testing in enterprise applications is a plus.
• Commitment to continuous learning and staying current with product updates and industry best practices.