Patient Coordinator (Dental Front Office)

About Outsentia

Outsentia is a global talent and operations partner that helps US companies build high-performing teams abroad. We hire, employ and support great people, and match them with clients who want them for the long term.

About the role

Our client is a dentist-led practice in the US Midwest looking for a patient coordinator to join their front desk remotely. You'll be the first voice many patients hear, so how you sound on the phone matters as much as what you know.

You'll own patient communication end to end: scheduling, confirmations, reminders and follow-ups, keeping the schedule full and patients happy. You'll work from Outsentia's office with our team around you.

What you'll do

• Answer and make patient calls, and schedule, confirm and reschedule appointments
• Follow up with patients who are due for cleanings or have unscheduled treatment
• Handle patient questions about appointments, forms and basic insurance information
• Keep patient records and notes accurate in the practice's software
• Protect patient information and follow HIPAA practices at all times
• Work closely with the dentist and US office team so nothing falls through the cracks

What we're looking for

Must-haves

• A clear, neutral accent in spoken English. US patients should hear a natural, easy-to-understand voice on the phone
• Excellent spoken and written English
• 1+ years in a patient-facing, front desk or customer service role
• Warm, calm and confident phone manner
• Able to work US Central business hours, full-time, Monday to Friday

Nice-to-haves

• Experience in a US dental or medical office
• Dental software such as Dentrix, Eaglesoft or Open Dental
• Insurance verification experience
• US education or time spent living in the US

Role details

• Location: Outsentia office, Pakistan
• Type: Full-time
• Hours: US Central business hours
• Employer: Outsentia

Outsentia is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.