Product Support Engineer (Electrical)

Job Summary

Velnode is hiring a Product Support Engineer with an electrical engineering background to become our in-house product expert. You’ll support users, onboard institutional clients, deliver demos and presentations, and help run the platform day to day. Hybrid, full-time role in Lagos for an early-career engineer.

Job Description

Velnode is an industrial process simulation platform that helps engineers learn, practice, and master real plant operations in a safe virtual environment. We serve engineering firms, oil and gas operators, manufacturing and process-industry companies, universities, polytechnics, technical training institutes, and individual engineers around the world.

We’re looking for an early-career electrical engineer who will learn Velnode inside out and become the go-to person for users, clients, and the team. This role combines engineering knowledge, customer support, and product operations, and it’s a great fit for someone who enjoys both technology and people.

Key Responsibilities

• Master the product: develop a deep understanding of every Velnode simulation, feature, and workflow, and stay current as new modules are released.
• Support users: respond to user questions through email, chat, and calls. Troubleshoot issues, guide users through simulations, and resolve problems quickly and clearly.
• Manage industry and institutional clients: onboard engineering firms, oil and gas operators, manufacturing and process-industry companies, universities, polytechnics, and technical training institutes. Set up accounts, train engineers, technical staff, and lecturers, and act as each client’s main technical point of contact.
• Deliver presentations and demos: present Velnode to prospective clients at events and in institutional meetings, working closely with the Business Development team.
• Help run the platform: monitor platform performance, manage user accounts and access, and support the day-to-day running of the application.
• Test and give feedback: test new features and simulations, report bugs, and share user feedback and insights with the engineering team.
• Create support resources: write user guides, FAQs, tutorials, training manuals, and help-center articles, and support the marketing team with technically accurate content.
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• Check technical accuracy: review simulation content to make sure it reflects real-world electrical, instrumentation, and process engineering principles.

Requirements

• B.Eng / B.Sc or HND in Electrical / Electronic Engineering or a closely related field.
• 0–3 years’ experience. Recent graduates and NYSC-completed candidates are welcome.
• Solid understanding of electrical systems, instrumentation, and control fundamentals.
• Excellent communication skills, with the ability to explain technical concepts simply to students, lecturers, and industry professionals.
• Confident presenting to groups, both in person and online.
• Patient, empathetic, and solution-focused when helping users.
• Comfortable learning new software quickly and working with web-based applications.
• Organised, dependable, and able to manage several clients and tasks at once.

Nice to Have

• Exposure to PLCs, SCADA, DCS, or industrial automation through internships, SIWES, or projects.
• Experience with support tools such as Zendesk, Freshdesk, HubSpot, or Intercom.
• Teaching, tutoring, or training experience.

What We Offer

• Competitive salary
• Hybrid working from Lagos
• Hands-on experience with industrial simulation technology
• Mentorship from experienced industrial automation engineers
• A clear path to grow into product, customer success, or technical leadership roles

How to Apply

Send your CV to careers@velnode.com with the subject “Product Support Engineer – Velnode”.