Project Manager I - Client Delivery

About the Role As a Project Manager – Client Delivery at Synapse Analytics, you will be responsible for managing the end-to-end delivery of Synapse's AI-powered products inside banking and financial-institution client environments. You will own project health, coordinate across internal functions and technical teams, build client-facing deliverables, run client calls, and nurture day-to-day client relationships. This role sits at the heart of our Delivery & Success function, acting as the operational backbone that ensures our clients experience a smooth, value-driven deployment from kick-off through go-live and beyond. You will work closely with Forward Deployed Engineers, Solutions Architects, and internal Product and Data teams to translate complex technical and business requirements into structured delivery plans, resolve blockers, and keep all stakeholders—client and internal—aligned and informed. Responsibilities Project Delivery & Health • Own the end-to-end delivery lifecycle of assigned client projects, from kick-off planning through go-live and post-launch stabilisation. • Build and maintain detailed project plans, milestone trackers, risk registers, and status dashboards, ensuring full visibility into project health at all times. • Proactively identify delivery risks, dependencies, and blockers; escalate and resolve issues before they impact timelines or client satisfaction. • Manage scope, timeline, and resource expectations across concurrent client engagements. Client Relationship Management • Serve as the primary day-to-day point of contact for assigned clients during the delivery phase. • Plan, prepare, and lead structured client calls including kick-offs, weekly check-ins, milestone reviews, and steering-committee updates. • Build trusted relationships with client project owners, IT leads, and business stakeholders by demonstrating responsiveness, clarity, and accountability. • Capture and document client feedback, decisions, and action items; follow through diligently to close open items. Internal Coordination • Act as the connective tissue between client teams and internal Synapse functions including Engineering, Forward Deployed Engineers, Product, QA, and Leadership. • Translate client requirements and context into clear, actionable briefs for technical teams, and translate technical constraints back to clients in business language. • Coordinate cross-functional delivery tasks, ensuring each team understands their responsibilities, deadlines, and dependencies. • Contribute to sprint planning, delivery retrospectives, and continuous improvement of delivery processes. Client Deliverables & Documentation • Build and maintain client-facing project artefacts including project plans, delivery roadmaps, meeting minutes, status reports, and handover documents. • Prepare clear, professional presentations and written updates tailored to both technical and executive client audiences. • Ensure all project documentation is accurate, version-controlled, and accessible to relevant stakeholders. Experience • 2–3 years of experience in project management, client delivery, implementation management, or a closely related client-facing role, ideally within a technology, SaaS, fintech, or enterprise software environment. • Demonstrated track record of managing structured delivery projects end-to-end with multiple internal and external stakeholders. • Experience working with or delivering to banking, financial institutions, or regulated enterprise clients is a strong plus. Project Management Skills • Solid command of project management fundamentals: scope management, work breakdown structures, milestone planning, risk and issue management, and change control. • Ability to build and manage structured project plans using tools such as Jira, Asana, Notion, MS Project, or equivalent. • Comfortable managing multiple concurrent projects and shifting priorities in a fast-moving delivery environment. Communication & Interpersonal Skills • Full professional fluency in both English and Arabic (written and spoken) — mandatory. • Confident and credible in client-facing settings; able to lead calls, facilitate workshops, and present to technical and non-technical audiences. • Strong written communication skills; able to produce polished reports, decks, and project artefacts independently. • Active listener with strong stakeholder management instincts — knows when to escalate, when to reassure, and how to navigate competing interests. Analytical & Problem-Solving Skills • Strong critical thinking skills; able to break down complex, ambiguous delivery situations into structured action plans. • Comfortable asking the right questions to surface assumptions, risks, and hidden dependencies early. • Data-driven approach to tracking and communicating project progress. Nice to Have • Familiarity with AI, data, software or analytics product deployments. • Exposure to enterprise integration, API-based projects, or data platform implementations. • PMP, CAPM, Prince2, or equivalent project management certification.