Retail Sales Specialist

Company Description Leadway is one of Nigeria’s foremost non-banking financial services providers, known for its strong customer focus, operational excellence, and consistent business performance. As a holding company, Leadway operates across multiple financial services domains, including insurance, pension fund administration, health management, asset management, and wills and trusts management. Its associate companies, such as Leadway Assurance, Leadway Pensure, Leadway Health, Leadway Capital and Trusts, and Leadway Asset Management, serve diverse client needs within Nigeria and in Cote d’Ivoire. Leadway’s client base includes individuals and organizations across major industries such as construction, manufacturing, oil and gas, shipping, aviation, and government sectors, offering broad exposure and growth opportunities for team members.

Role Description This full-time Retail Sales Specialist role is a hybrid position based in Lagos, allowing a mix of on-site work and some work-from-home flexibility. The Retail Sales Specialist will engage directly with prospective and existing customers to promote Leadway’s products and services, understand customer needs, and guide them toward suitable financial solutions. Daily activities include explaining product features and benefits, handling inquiries, providing professional customer service, and conducting follow-ups to build long-term relationships. The role also involves meeting sales targets, maintaining accurate records of customer interactions, supporting marketing campaigns at retail locations, and collaborating with colleagues to ensure consistent, high-quality service delivery.

Qualifications

• Strong Retail Sales and Product Knowledge skills to effectively present and recommend financial products.
• Excellent Customer Service and Interpersonal Skills to build trust, handle concerns, and maintain lasting client relationships.
• Clear and professional Communication skills, both verbal and written, to interact with diverse customers and internal stakeholders.
• Ability to work in a hybrid environment, manage time effectively, and stay organized in a fast-paced retail setting.
• Proven experience in retail sales, financial services, or a related customer-facing role is an advantage.
• Basic proficiency with digital tools and CRM or sales tracking systems for logging activities and reporting.
• Minimum of a relevant diploma or degree in business, marketing, finance, or a related field is preferred.