Retail Training Specialist / Senior Retail Training Specialist / Retail Training Manager

Role Description This remote role for a Retail Training Specialist / Senior Retail Training Specialist / Retail Training Manager focuses on developing and delivering training programs for store teams across multiple regions. The role involves designing and updating training materials and SOPs, conducting virtual and occasional on-site training sessions, and ensuring that staff understand product knowledge, customer service standards, and operational procedures. The specialist or manager will assess training needs, monitor performance and compliance, and provide coaching and feedback to store leaders. They will collaborate with operations, HR, and marketing to align training content with brand standards, new product launches, and promotional activities. Regular reporting on training effectiveness, documenting best practices, and contributing to continuous improvement of retail operations are key aspects of the role.

Qualifications

• Candidates should possess strong Communication skills, including clear presentation abilities and the capacity to engage diverse retail teams.
• Candidates should possess Training & Development and Training skills, with experience designing and delivering programs for frontline staff and supervisors.
• Candidates should possess Instructional Design skills to create structured, practical, and scalable training content and learning resources.
• Candidates should possess Customer Service skills and a solid understanding of retail operations, preferably in food and beverage or quick-service environments.
• Relevant qualifications such as a diploma or degree in Business, Education, HR, Hospitality, or a related field are beneficial.
• Experience in multi-location or franchise training, familiarity with e-learning platforms, and the ability to work independently in a remote, international setting are highly valued.
• Strong organizational skills, attention to detail, and a commitment to maintaining high standards of brand consistency and product quality are expected.