Sales and Customer Support Executive

Title: Sales and Customer Support Executive (Part Time, Remote)

Location: Pakistan (Remote)

About IOTIZE

IOTIZE is an Industrial IoT company building monitoring, automation, and predictive maintenance solutions for manufacturing, energy, marine, healthcare, and smart mobility clients. We work with small and mid-sized industrial businesses and are expanding into new markets, including Saudi Arabia.

The Role

We are looking for a part-time team member to support both our sales pipeline and our customer support. You will be the first point of contact for prospects and customers, working closely with our founder and technical team. This is a remote role with flexible hours.

Sales Responsibilities

• Research and build lead lists of plant managers, maintenance heads, and automation engineers at target industrial companies
• Support LinkedIn outreach by preparing prospect lists and tracking responses (all outreach is done manually, not through automation tools)
• Respond to initial inquiries and book calls and demos for the technical team
• Prepare quotations, proposals, and product material using our templates
• Maintain our CRM and follow-up schedule so no inquiry is missed

Customer Support Responsibilities

• Respond to customer questions by email, phone, and WhatsApp in a timely and professional manner
• Log support issues, track them to resolution, and escalate technical problems to our engineers with clear details
• Follow up with customers after installation and delivery to confirm everything is working as expected
• Maintain simple support documentation and FAQs based on common questions
• Share weekly updates on leads, open support issues, and next steps

Requirements

• 1 to 3 years of experience in sales support, business development, or customer support (B2B preferred)
• Strong written English and clear communication in Urdu
• Comfortable with LinkedIn, Google Workspace, and basic CRM, ticketing, or spreadsheet tracking
• Patient, clear communicator who can explain technical issues in plain language
• Reliable internet connection and the ability to commit a fixed number of hours each week
• Self-managed and dependable when working without direct supervision

Preferred

• Exposure to industrial, engineering, or technology products
• Experience with LinkedIn Sales Navigator

What We Offer

• Part-time engagement with flexible hours, about 20 hours per week
• Competitive compensation
• A formal contractor agreement with a review period
• Direct exposure to a growing IIoT company and its founder

How to Apply

Please send your resume and a short note on your relevant experience to info@iotize.org with the subject line “Sales and Support Application”.