Sales Operations Coordinator

Carhartt is the original US workwear brand that has been creating high quality workwear since 1889 to serve and protect hardworking people. Our products are robust and excel in durability, comfort, functionality, fit, and styling. Customers and craftsmen appreciate our products and have often been fan of our legendary American brand for many years. Our products can be used for many (professional, crafts and active outdoor) activities and can be worn during and after work.

For our Sales team, Carhartt EMEA/PAC is now looking for a new team member:

Sales Operations Coordinator

The Sales Operations Coordinator supports the International Sales Manager in daily sales operations as well as the development and roll-out of new programs and strategies, directed at our wholesale customers and business partners and supporting our business. This person builds strong internal and external relationships to ensure alignment and execution of these programs.

The Sales Operations Coordinator reports to the International Sales Manager and works closely with our sales teams in the Benelux, DACH, France and UK & ROI regions, Customer Operations as well as the Marketing and Merchandising teams. Furthermore, this person cooperates with our (wholesale) business partners and Distributors.

Duties and responsibilities

• Support general daily sales operations:
• Requests from sales teams and distributors: assist sales associates and business partners in case of queries and questions; work with Customer Operations team to create effective processes and train sales teams.
• Requests from distributors: product related, marketing related (imagery, retail fixtures & POS).
• Assist with presentations for meetings, quarterly business update etc.
• Work with the IT Business Intelligence Analyst to provide relevant reporting specific to sales team needs.
• Coordinate sales requests with other teams: marketing (retail fixtures & POS) merchandising (product information), customer operations (Promotions).
• Assist in preparing seasonal Sales Meetings (twice a year, SS and FW collection).
• Manage the digitalization of all sales related documentation (Salesforce Salescloud).
• Help facilitation to streamline sales processes. Support in internal processes optimization.
• SME Salesforce Sales Cloud – be the sales expert in Salesforce Sales Cloud as the go-to person for all questions and doubts from the sales teams.
• Assist in decision making and preparation of commercial deals.
• Support Account Classification roll-out.
• Docusign internal contact person managing contracts and users.
• Other tasks assigned by the International Sales Manager.
• Inform Sales teams and distributors about collection updates, pricing updates and other sales tools (eg. Samples).
• Play a coordinating role in managing and delivering the sales forecast.
• Prepare and identify obsolete packages that can be sold by the directs regions or distributors.
• Monitoring of representation of our products in online presence of our wholesale.com customers.
• Check brand presentation online including correctness of product data by online retailers.
• Check if Selective Distribution Policy criteria are met by online retailers.
• Report (possible) issues to internal stakeholders and follow-up.

What do you bring to the table?

• HBO level (MER, business studies, international business management) is required.
• At least 2 - 3 years practical working experience in a role related to Sales back office / commercial support role, with similar or related tasks and responsibilities.
• 1 - 2 years of work experience in the apparel, fashion or related (retail) industry is preferable.
• Strong communication and critical thinking skills, proven ability to interact with other teams and with business partners at all levels.
• Strong organizational skills, able to work quickly and accurately in a dynamic fast-paced environment.
• A curious mindset that wants to understand the needs of local customers.
• Ability to work independently, quick learner with the ability to gather information from various sources.
• Working knowledge of ERP systems / operational processes preferable.
• High-level proficiency in working with Microsoft Office and Salesforce.
• Multi-lingual abilities: English at business level is a must, proficiency in other languages (Dutch, German, French) is an advantage but not required.
• Working experience in multi-language, multi-cultural business environment is an advantage.

What do we have to offer?

Carhartt is a family-owned company for over 137 years now and stands for transparency, honesty, authenticity, and respect. The Carhartt EMEA/PAC team currently consists of around 85 associates.

We offer a 37-hour week, a hybrid way of working, a strong employee benefits package, 25 leave days per year. We supply you with home office equipment in case you would like to work from home for part of the (hybrid) workweek. Finally, we have a great EMEA team that we would like you to join in our beautiful office in Amsterdam-Oost!

Please note that we are Carhartt workwear and not Carhartt Work in Progress, which is a different company and not part of the original Carhartt brand.

Employee Benefits:

Salary range for this role: € 4.200,= – € 4.500,= gross per month, depending on level of expertise and background. We offer a performance-based bonus, non-guaranteed, based on (global) company/team/individual annual goals. We start with a 7-month contract, followed by a 1-year contract. We do not offer sponsorship for this role.

Application process:

We will (only) contact candidates with a suitable background (see entry requirements) and potential match for this role who live in the greater Amsterdam area. Please apply with your CV (Resume) and motivational letter. The first interview will be online (via Teams), the second interview will take place at our office.

Interested? We would like to hear from you!

Please apply via LinkedIn Recruiter.