Senior Benefits Administration Specialist

🏗 We're Hiring: Senior Benefits Administration Specialist

📍 Location: United Arab Emirates (Remote)

🕒 Employment Type: Full-Time

💼 Experience Level: Mid-Level to Senior

🌐 Work Arrangement: Fully Remote

About Us

We are a construction-focused organization committed to delivering complex projects through disciplined contract management, commercial excellence, risk control, and collaborative project delivery. Our distributed teams collaborate across Project Management, Construction, Engineering, Procurement, Commercial, Legal, Finance, Human Resources, Design, Quality, HSE, Consultants, Contractors, Suppliers, Logistics, Administration, Information Technology, and Executive Leadership to support employee wellbeing, maintain accurate benefits records, strengthen workforce administration, and deliver consistent employee services across construction projects and corporate functions.

The Role

We are seeking an experienced Senior Benefits Administration Specialist to oversee employee benefits administration, enrollment, eligibility verification, benefits documentation, provider coordination, claims support, reconciliation, and employee inquiries. The successful candidate will work closely with Human Resources, Payroll, Finance, Legal, external benefits providers, insurers, and senior management to ensure employee benefit programs are administered accurately, efficiently, confidentially, and in accordance with applicable UAE requirements and organizational policies. This role will also support benefits reporting, compliance monitoring, employee communication, HRIS administration, audit readiness, and continuous improvement across the employee benefits lifecycle.

Key Responsibilities

• Administer and oversee employee benefits programs in accordance with organizational policies, employment contracts, applicable regulations, and approved benefit arrangements.
• Coordinate the administration of employee benefits covering medical insurance, life insurance, accident insurance, retirement-related benefits, end-of-service entitlements, leave-related benefits, and other applicable programs.
• Maintain accurate and complete employee benefits records across corporate offices, construction sites, project locations, and operational departments.
• Coordinate employee enrollment, amendments, renewals, suspensions, and terminations associated with applicable benefits programs.
• Verify employee eligibility for benefits based on employment status, employee category, service period, contractual terms, and applicable policy requirements.
• Maintain accurate records of benefit eligibility dates, coverage levels, dependent information, contribution arrangements, and relevant approvals.
• Coordinate with Human Resources Business Partners to ensure benefits information is updated following employee onboarding, transfers, promotions, contract changes, and departures.
• Review employee benefit requests for completeness, eligibility, supporting documentation, and compliance with established procedures.
• Ensure benefit transactions are processed accurately and within established service-level agreements and administrative deadlines.
• Monitor pending benefit applications, enrollment requests, amendments, and outstanding documentation.
• Follow up with employees, managers, and benefit providers to resolve incomplete submissions and processing delays.
• Maintain a centralized register of benefit programs, provider details, policy periods, coverage requirements, renewal dates, and administrative obligations.
• Interpret organizational benefits policies and communicate eligibility criteria, coverage provisions, administrative procedures, and employee responsibilities.
• Support the implementation, review, and communication of employee benefits policies, procedures, guidelines, and administrative standards.
• Monitor changes in applicable United Arab Emirates employment, insurance, pension, and employee benefits requirements.
• Coordinate with Legal and Compliance teams to clarify regulatory obligations affecting benefit eligibility, administration, documentation, and employee entitlements.
• Ensure benefits administration practices are appropriate for different employee categories, contractual arrangements, and applicable statutory requirements.
• Distinguish between mandatory employment entitlements, employer-sponsored benefits, and discretionary benefits offered under organizational policies.
• Coordinate with Payroll and Finance to ensure benefit-related deductions, employer contributions, allowances, and other financial transactions are recorded accurately.
• Reconcile benefits information between HRIS, payroll records, accounting systems, insurance providers, and other authorized administrators.
• Investigate discrepancies involving benefit enrollment, coverage periods, employee contributions, employer contributions, and recorded entitlements.
• Ensure corrections to benefits records are appropriately authorized, documented, and traceable.
• Support the administration of employee medical insurance programs, including enrollment, policy amendments, renewal coordination, and termination of coverage where applicable.
• Coordinate with insurers and authorized brokers regarding employee eligibility, dependent coverage, policy documentation, and administrative requirements.
• Assist employees with medical insurance enrollment questions, coverage documentation, insurance card requests, and approved administrative inquiries.
• Coordinate the collection and submission of required documentation for medical insurance additions, removals, and policy amendments.
• Monitor medical insurance enrollment discrepancies and follow up with providers to ensure employee coverage records are accurate.
• Support the administration of dependent benefits in accordance with applicable eligibility requirements and approved policy provisions.
• Coordinate with employees to obtain required dependent documentation and ensure personal information is handled confidentially.
• Maintain accurate records of eligible dependents, coverage changes, and supporting documents.
• Support the administration of life insurance, personal accident insurance, disability-related benefits, and other applicable insurance programs.
• Coordinate with insurance providers to resolve administrative discrepancies involving employee coverage, policy records, and eligibility status.
• Maintain records of policy terms, coverage levels, renewal dates, approved amendments, and relevant provider correspondence.
• Assist with the administrative coordination of insurance claims by helping employees understand submission requirements and directing documentation to the appropriate provider.
• Track the administrative status of benefits-related cases and follow up with insurers or administrators where additional information is required.
• Avoid making unauthorized coverage determinations or promising claim outcomes outside the authority of the organization or benefit provider.
• Coordinate the administration of statutory and contractual employee entitlements, including applicable pension arrangements and end-of-service benefits.
• Work with Human Resources and Payroll to verify employee service dates, employment status, compensation information, and other inputs required for benefit calculations.
• Support the validation of end-of-service benefit calculations in accordance with applicable legal requirements, employment terms, and approved procedures.
• Coordinate the preparation and reconciliation of benefit-related information required during employee resignation, termination, retirement, and contract completion.
• Ensure benefit entitlements are appropriately considered during employee separation and final settlement processes.
• Maintain supporting documentation for benefit calculations, approvals, reconciliations, and settlement transactions.
• Support the administration of employee allowances, reimbursements, and other approved benefits where assigned to the benefits function.
• Verify allowance eligibility, applicable limits, supporting evidence, and approval requirements before processing administrative requests.
• Coordinate with Finance and Payroll to ensure approved benefits and allowances are reflected accurately in employee payment records.
• Monitor employee benefit changes arising from promotions, relocations, transfers, changes in family circumstances, or revised employment arrangements.
• Ensure benefits records are updated promptly following approved changes to employee circumstances or organizational policy.
• Support the administration of benefits for employees working on construction sites, remote project locations, rotational assignments, and other operational arrangements.
• Coordinate with project managers and site administrators to ensure benefit-related documentation is completed for employees deployed to new projects or locations.
• Monitor benefit eligibility for temporary employees, fixed-term employees, agency workers, and other workforce categories where applicable.
• Coordinate with contractor representatives and external administrators regarding benefit documentation when required by contractual arrangements.
• Support workforce mobilization activities by confirming completion of relevant benefits enrollment and administrative requirements.