Senior Client Success Manager

The purpose of this role is to ensure the success of Humanz’ customers by either designing, planning , and managing influencer marketing campaigns from concept to finish via the Humanz technology platform; as well as onboarding new clients & ensuring their successful usage of the Humanz technology platform. This role also has a commercial focus, ensuring your clients spend their allocated budget within the designated time frame. The role requires the following skills: • Previous experience in the management of influencer marketing campaigns; • Great account & relationship management skills, including previous experience; • Great campaign reporting and written communication skills; • Good marketing strategy and creative skills; • Good financial & operational management skills; • Able to work independently within a small but dynamic team. Core focus & responsibilities: • Create strategies and creative concepts for influencer campaigns; • Identify the most suitable influencers and verify them via Humanz; • Contact influencers, brief them and manage them during campaigns; • Ensure campaign targets are met within agreed budgets and costs; • Compile campaign reports; • Act the as the primary point of contact with clients, guiding them, and communicating progress throughout; • Assist new customers and influencers with their on-boarding; • Answer questions and queries from customers and influencers; • Manage the creation of cost estimates for customers and obtaining signed contracts, estimates or purchase orders; • Report on completion of work, revenue and costs within the Humanz backoffice; • Assist the CEO with other operational requirements within this growing business. Your main KPI’s are : ● Retain your customers by delivering high quality campaigns and programs for them; ● Grow spend from your customers by upselling or proposing new ideas to them; ● Deliver campaigns or programs that can be turned into case studies for the business; ● Develop skills from the team members reporting to you; ● Contribute positively to the work environment/culture and the team, in line with the company’s values. Be a nice human! Previous experience for the role should include: ● 3-4 + years’ experience in Client Service (majority being in influencer marketing) ● Strong existing network within influencer marketing industry ● SAAS industry experience a plus