Senior Transfer Agency Specialist

Job Title: Senior Transfer Agency Specialist

Location: United Arab Emirates (Remote)

Employment Type: Full-Time

Work Arrangement: 100% Remote — Work From Home

Level: Senior

About the Role

We are seeking an experienced Senior Transfer Agency Specialist to oversee investor servicing, fund register administration, subscription and redemption processing, and shareholder record management. This role focuses on maintaining accurate investor data, coordinating fund transaction workflows, monitoring transfer agency controls, and ensuring timely processing of investor requests. The successful candidate will work remotely with fund administrators, custodians, investment managers, compliance teams, and other stakeholders to support efficient fund operations and a reliable investor experience.

Key Responsibilities

• Oversee the processing and monitoring of investor subscriptions, redemptions, transfers, switches, and other fund-related transactions.
• Review transaction instructions and supporting documentation for completeness, accuracy, and consistency with established procedures.
• Maintain accurate investor registers, shareholder records, account information, and beneficial ownership details.
• Coordinate investor onboarding, account maintenance, changes to investor details, and periodic record updates.
• Support investor identity verification and documentation reviews in coordination with authorised KYC and compliance teams.
• Monitor transaction cut-off times, settlement schedules, dealing dates, and applicable fund processing requirements.
• Reconcile investor holdings, unit balances, cash movements, and transaction records against fund accounting and custody data.
• Investigate discrepancies involving subscriptions, redemptions, distributions, transfers, and investor account balances.
• Review distribution instructions, income allocation records, and investor payment exceptions.
• Coordinate with fund administrators, custodians, transfer agency service providers, and internal operations teams to resolve processing issues.
• Monitor outstanding transactions, rejected instructions, pending documentation, and unresolved investor servicing requests.
• Prepare investor statements, transaction confirmations, account reports, and operational status updates.
• Support periodic investor register reviews and data-quality checks to maintain accurate fund ownership records.
• Monitor service-level agreements, processing turnaround times, and operational performance indicators.
• Review transfer agency procedures and recommend improvements to transaction controls, workflow efficiency, and data integrity.
• Assist with the implementation, testing, and optimisation of transfer agency platforms and related operational systems.
• Maintain audit trails, transaction evidence, investor correspondence, and supporting documentation.
• Support internal and external audits by providing reconciliation schedules, transaction records, and control evidence.
• Prepare management reports covering transaction volumes, processing exceptions, investor activity, and operational risks.
• Provide technical guidance to transfer agency analysts and support teams on transaction processing and investor record management.

Qualifications and Experience

• Bachelor's degree in Finance, Accounting, Business Administration, Economics, or a related discipline.
• Significant experience in transfer agency, fund administration, investment operations, or shareholder services.
• Strong understanding of investment fund structures, including mutual funds, private funds, and other collective investment vehicles.
• Practical experience processing subscriptions, redemptions, transfers, switches, distributions, and investor account changes.
• Knowledge of investor register maintenance, unit accounting, transaction cut-off procedures, and settlement processes.
• Familiarity with investor onboarding, KYC documentation, beneficial ownership verification, and AML control requirements.
• Experience reconciling investor holdings, transaction records, cash movements, and fund accounting data.
• Proficiency in transfer agency platforms, fund administration systems, and financial reporting applications.
• Advanced Microsoft Excel skills and the ability to analyse transaction data and investigate discrepancies.
• Understanding of fund documentation, investor servicing standards, and relevant financial services regulations.
• Strong analytical, numerical, organisational, and problem-solving skills.
• Excellent written and verbal communication skills, with the ability to coordinate across international remote teams.
• High standards of confidentiality, accuracy, and attention to detail.
• Relevant qualifications such as CISI, CFA, or investment operations certifications are an advantage.

What We Offer

• A fully remote working arrangement based in the UAE.
• Competitive compensation aligned with experience and fund operations expertise.
• Opportunities to work with diverse investment funds and international financial service providers.
• Exposure to fund administration systems, investor servicing processes, and operational improvement initiatives.
• Opportunities for professional development and career progression in investment operations.

How to Apply

Interested candidates should submit an up-to-date CV highlighting their experience in transfer agency operations, fund administration, investor servicing, transaction processing, and investor register management.

Application Subject: Application – Senior Transfer Agency Specialist (UAE Remote)

• Candidates should confirm applicable employment arrangements, residency requirements, and work authorization before accepting an offer. Regulated fund activities, formal investor approvals, statutory reporting, and regulatory submissions must be performed by appropriately licensed or authorised personnel.