Service Delivery Coordinator

Role Description The Service Delivery Coordinator is a part-time role responsible for supporting the efficient planning, execution, and follow-up of TFOB’s workshops, online courses, masterclasses, and advisory engagements. This hybrid position is based in Abu Dhabi Emirate, United Arab Emirates, with the flexibility to perform some responsibilities from home. Day-to-day tasks include coordinating schedules and logistics, preparing materials and participant communications, tracking attendance and engagement, and ensuring that services are delivered according to agreed timelines and quality standards. The coordinator will liaise with clients, internal teams, and external partners to resolve issues promptly, monitor customer feedback, and contribute to continuous improvement of service processes. The role also involves maintaining accurate records, generating basic reports, and supporting the implementation of operational procedures that enhance client experience.

Qualifications

• Strong service delivery and customer service skills, with a focus on Customer Satisfaction and consistent follow-through.
• Effective Communication abilities, including clear written and verbal communication and professional client interaction.
• Solid Analytical Skills to interpret feedback, identify issues in delivery, and support data-informed improvements.
• Organizational and time-management skills to coordinate multiple events and projects in a fast-paced environment.
• Proficiency with productivity and collaboration tools (e.g., email, spreadsheets, presentation software, video conferencing platforms).
• Ability to work collaboratively in a hybrid setting, demonstrating reliability, accountability, and attention to detail.
• Prior experience in coordination, operations support, events, or customer-facing roles is preferred.
• Relevant diploma or degree in business, marketing, operations, or a related field is an advantage.