Service Delivery Coordinator

Role Description The Service Delivery Coordinator is a part-time, hybrid role based in Abu Dhabi Emirate, United Arab Emirates, with flexibility for some work from home. This role is responsible for coordinating wellness service delivery, including scheduling sessions, managing client inquiries, and ensuring smooth communication between clients and wellness practitioners. The Coordinator tracks service performance, follows up with clients to assess satisfaction, and supports the implementation of wellness programs and workshops. Daily tasks include updating records and reports, responding to messages and calls, preparing materials for sessions, and collaborating with the team to refine processes and improve client experience.

Qualifications

• Strong Service Delivery and Customer Service skills to coordinate sessions and support a high-quality client experience.
• Customer Satisfaction focus, with the ability to gather feedback and act on it to enhance services.
• Analytical Skills to track service metrics, interpret basic data, and identify opportunities for improvement.
• Clear, professional Communication skills for interacting with clients, team members, and partners.
• Organizational and time management skills to handle multiple tasks and schedules in a part-time, hybrid environment.
• Comfort with digital tools and scheduling systems; experience with CRM or similar platforms is an advantage.
• Prior experience in wellness, healthcare, or customer-facing coordination roles is beneficial.
• Ability to work collaboratively in Abu Dhabi while maintaining accountability for remote work tasks.