Role Description The Senior Partner Success Director is a part-time hybrid role based in Abu Dhabi Emirate, United Arab Emirates, with the flexibility to work partly from home. The role is responsible for developing and maintaining strategic relationships with key partners, including care providers, governmental bodies, and other stakeholders. Day-to-day tasks include overseeing partner onboarding, monitoring performance against agreed objectives, resolving escalated issues, and coordinating cross-functional efforts to improve partner satisfaction and outcomes. The Senior Partner Success Director will define and track success metrics, analyze partner feedback, prepare executive-level reports, and lead regular review meetings. This position also involves identifying growth opportunities, refining partner success processes, and mentoring team members to ensure consistent, high-quality partner engagement.

Qualifications

Proven experience in partner success, account management, or client relationship leadership, preferably in healthcare, social services, or public sector environments.
Strong skills in stakeholder management, negotiation, and conflict resolution, with the ability to build trust and long-term strategic partnerships.
Capabilities in data analysis, performance reporting, and using metrics to drive decision-making and continuous improvement.
Experience with process development and optimization, including designing scalable partner success frameworks and workflows.
Excellent written and verbal communication skills in English; proficiency in Arabic is an advantage.
Demonstrated ability to work in a hybrid setting, managing priorities across onsite and remote environments with minimal supervision.
Bachelor’s degree in Business, Public Administration, Healthcare Management, or a related field; advanced degree or relevant certifications are beneficial.
High level of integrity, cultural awareness, and commitment to non-discriminatory, person-centered service delivery.

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