Technical Account Manager (TAM) — Platforms Linux & Kubernetes

We're fast learners, hard workers, natural collaborators... and we Make Modern Happen!

Our ambition is to unlock the potential of our digital world so that organisations everywhere can innovate and thrive securely.

We aim to achieve this goal by bringing together the world’s most talented people and the most powerful technologies, combining them to address our customers' challenges and to build something stronger together.

If you share our vision, join us!

Right now, we are looking for a Technical Account Manager (TAM) — Platforms Linux & Kubernetes to integrate our internal team, based in Lisbon or Porto.

Your Responsibilities Include

• Serve as the client’s technical point of contact for Linux systems, Kubernetes, and containers, with a thorough understanding of the environment’s architecture and dependencies;
• Communicate status, risks, and next steps, and lead service meetings with the client;
• Track incidents, changes, and requests, coordinating technical teams and ensuring compliance with SLAs;
• Internally escalate situations that require management decisions or specialized intervention;
• Identify risks and opportunities for improvement (capacity, obsolescence, security) and propose actions to the technical teams;
• Keep the environment’s technical and operational documentation up to date.
  
  

You Must Have

• Professional experience in the administration, support, or operation of Linux systems in enterprise environments (Red Hat, SUSE, and/or Ubuntu);
• Solid knowledge of Kubernetes and containers (clusters, workloads, upgrades, diagnostics), using Red Hat OpenShift or Rancher (RKE2);
• Ability to interpret metrics, logs, and performance symptoms, and to coordinate analysis with specialists;
• Knowledge of scripting (Bash and/or Python) and automation (Ansible, Git);
• Familiarity with incident management, change management, and service levels (ITIL);
• Experience managing technical relationships with clients or coordinating IT services;
• Bachelor’s degree relevant to the role and/or solid technical experience gained through years of related work;
• Technical English.
  
  

We Value

• GitOps and CI/CD (ArgoCD, Flux, GitLab CI) and container security (Harbor, NeuVector);
• Knowledge of VMware vSphere and public cloud platforms (Azure, Google Cloud, or AWS);
• RHCSA, LPIC-2, CKA, Red Hat OpenShift Administrator, or ITIL certifications;
• Previous experience in a managed service provider (MSP) or outsourcing environment;
  
  

We Offer

• Regular professional development;
• Certification paths resources;
• Regular teambuilding programs;
• Friendly workplace.
  
  

Workplace: Lisbon / Porto (Hybrid)

Claranet: Make Modern Happen!