Telemarketing Specialist

About the company

HelloMe Money, a product of HelloMe Limited, is a forward-thinking financial banking organization committed to delivering innovative digital banking services with international payment solutions. Our mission is to empower customers to take control of their finances and spending through cutting-edge financial products.

At HelloMe, our core principles focus on treating customers fairly while our team operates with integrity, care, and due diligence. Customers are at the center of everything we do, and our alternative banking services are designed to address their everyday financial needs, breaking barriers to ensure seamless financial health.

About the Role

We are seeking a persuasive, proactive, target-driven and customer-focused Telemarketing Specialist to drive business customer acquisition across the United Kingdom (UK), European Union (EU), and Nigeria.

The primary responsibility of this role is to identify, contact, engage and convert corporate prospects, businesses and organisations into registered customers by encouraging them to open business accounts with the company through its online platforms.

The successful candidate will conduct outbound calls, prospect for corporate clients, identify business needs, explain the company's digital banking and cross-border financial services, generate qualified leads, support online account registration and onboarding, and follow up with prospects until they successfully complete the account-opening process.

The role requires strong B2B telemarketing, lead generation, prospecting, persuasion, relationship-building, and sales conversion skills. The ideal candidate must be comfortable engaging corporate clients and business decision-makers across the target markets.

You will work closely with the Sales, Marketing, Business Development, Operations and Compliance teams to execute targeted corporate acquisition campaigns, maintain an accurate sales pipeline, monitor conversion performance and contribute to the company's corporate customer growth objectives.

The ideal candidate has proven experience in B2B telemarketing, corporate sales, telesales, lead generation or business development, preferably within FinTech, digital banking, payments, remittance, foreign exchange or related financial services.

Key Responsibilities

· Identify, research, and engage prospective corporate customers across the UK, EU, and Nigeria through outbound calls, online prospecting, LinkedIn, business directories, and other approved channels.

· Conduct B2B telemarketing campaigns targeting business owners, company directors, finance managers, and other relevant decision-makers to promote the company’s corporate account offerings and digital financial services.

· Generate and qualify corporate leads by identifying businesses with potential demand for cross-border payments, international transfers, multi-currency services, and other relevant financial solutions.

· Communicate the company’s value proposition, corporate account features, eligibility requirements, supported currencies, fees, transaction limits, and applicable product conditions clearly and accurately to prospective customers.

· Persuade qualified prospects to initiate and complete the online corporate account-opening process, providing appropriate guidance on registration procedures and documentation requirements.

· Follow up consistently with interested prospects and customers with incomplete applications to improve conversion rates and support successful account verification and onboarding.

· Manage the sales pipeline and maintain accurate records in the company’s CRM system, including prospect details, call outcomes, customer interactions, lead status, follow-up actions, and conversion progress.

· Achieve agreed daily, weekly, and monthly performance targets for outbound calls, qualified leads, corporate account applications, completed onboarding, conversion rates, and account activation, as applicable.

· Prepare and submit accurate sales activity reports, monitor performance against targets, identify conversion challenges, and recommend improvements to prospecting and customer acquisition strategies.

· Collaborate with Sales, Marketing, Product, Compliance, and Operations teams to resolve onboarding challenges, communicate customer feedback, and facilitate the effective handover of newly acquired corporate customers.

· Maintain up-to-date product knowledge and comply with approved sales procedures, applicable customer contact and data protection requirements, and relevant KYC/KYB and financial services compliance processes. Escalate complaints, suspected fraud, and compliance concerns through the appropriate channels.

· Build and maintain professional relationships with prospective corporate customers, identify opportunities for customer acquisition and product adoption, and perform other relevant duties as assigned by Management.

Requirements & Qualifications

· Bachelor's degree in Business Administration, Marketing, Communications, Sales, Finance or a related field.

· Minimum of 3–5 years of relevant experience in B2B telemarketing, corporate sales, telesales, lead generation, customer acquisition or business development.

· Proven experience engaging business owners, company directors, finance managers or other corporate decision-makers.

· Demonstrable experience generating qualified business leads and converting prospects into customers.

· Experience promoting corporate accounts, digital banking, payment solutions, remittance, foreign exchange or other financial services is a strong advantage.

· Experience within cross-border FinTech, digital banking, payment processing, international remittance or related financial services is an added advantage.

· Strong understanding of B2B prospecting, lead qualification, sales pipelines, objection handling and conversion strategies.

· Ability to explain financial products and business account features clearly and persuasively.

· Excellent verbal communication, telephone presentation, active listening and relationship-building skills.

· Proficiency in CRM platforms and sales tools such as HubSpot, Zoho CRM, Salesforce or comparable systems.

· Ability to use LinkedIn and other legitimate online research tools to identify corporate prospects and decision-makers.

· Strong organisational skills, attention to detail and the ability to manage multiple prospects and follow-ups simultaneously.

· A proactive, persuasive, resilient and target-driven approach to sales.

· Ability to work independently in a remote or distributed team environment.

· Willingness to work across relevant time zones to engage prospects in the UK, EU and Nigeria.

· Understanding of corporate onboarding, KYB/KYC procedures, data protection and applicable financial services compliance requirements.

· Strong reporting, analytical and time-management skills.

· Multilingual abilities are an advantage when engaging businesses across different European markets.