Weekend Operations Supervisor (Luxury Lifestyle & Travel, Freelance)

Step Into the World of TENco

TENco is a Swiss luxury lifestyle management company serving a select international clientele. We curate travel, experiences, and daily services with the discretion and precision that define a life well lived.

We are not a typical membership club. We cultivate lasting relationships with our members, understanding their preferences deeply and delivering each request with quiet excellence.

Our team is small, international, and deeply committed to quality. We value clear thinking, good taste, and a calm, solutions-focused approach. We work closely together, share ideas freely, and take pride in doing things well - always with care and attention.

About the Role

We are looking for a Weekend Operations Supervisor to lead our weekend operations and support our Luxury Lifestyle & Travel Specialists (KAMs) during the weekend.

This is a hands-on operational leadership role. Your primary responsibility is to ensure the weekend team is well supported, workloads are balanced, client requests are progressing efficiently, and our service standards remain consistently high.

You will act as the first point of contact for operational questions, help prioritize work, remove roadblocks, and provide guidance whenever the team needs support. During periods of high demand, you will step into execution yourself, assisting with bookings and client requests alongside the team. At TENco, supervisors lead by example.

Every Friday, you will review outstanding requests from the week, ensure a smooth operational handover into the weekend, and prepare the team for any upcoming priorities.

Our office is based in Geneva, Switzerland, but our team works remotely across the world.

This is a fully remote position.

Working Schedule - open to modifications if needed

• Three weeks each month - Friday, Saturday, Sunday, Monday
• One week each month - Wednesday, Thursday, Friday (as a KAM)

RESPONSIBILITIES

Weekend Operations

• Supervise weekend operations and ensure requests progress efficiently.
• Monitor team workload and redistribute tasks where necessary.
• Prioritize urgent requests and manage operational escalations.
• Provide guidance and support to Luxury Lifestyle Specialists (KAMs) throughout the weekend.
• Ensure all requests meet TENco's quality standards and internal procedures.

Friday Handover

• Review outstanding requests carried over from the week.
• Ensure every request has clear ownership and documented next steps.
• Identify potential risks before the weekend begins.
• Coordinate handovers with the weekday operations team.

Hands-On Operational Support

• Step into execution whenever operational demand requires additional capacity.
• Assist with travel bookings, concierge requests, supplier communication, and client support.
• Help resolve complex operational cases and unexpected challenges.
• Lead by example by working alongside the team during busy periods.

Quality & Process Oversight

• Ensure CRM documentation is accurate and complete.
• Verify that bookings, notes, confirmations, invoices, and client communications are properly recorded.
• Ensure compliance with TENco's SOPs and operational standards.
• Identify recurring operational challenges and recommend process improvements.

Team Support

• Coach and support KAMs throughout the weekend.
• Answer operational questions and assist with complex requests.
• Foster a calm, collaborative, and solutions-oriented working environment.
• Escalate significant operational issues to senior management when necessary.

Monthly Operational Rotation

• Work alongside the weekday operations team as a KAM for one Wednesday-to-Friday rotation each month.
• Stay familiar with evolving processes, supplier changes, and operational challenges.
• Share observations and improvement opportunities with the wider Operations team.

YOUR PROFILE

Experience

• Previous experience in luxury travel, concierge, 5 star hospitality, guest services , or another premium service industry is strongly preferred
• Experience supervising or coordinating operational teams is required.
• Strong operational background managing complex client requests in a fast-paced environment
• Excellent written and spoken English. Additional European languages are considered an advantage.

Skills

• Strong organisational and prioritisation abilities.
• Excellent communication and interpersonal skills.
• Calm under pressure with strong problem-solving abilities.
• High attention to detail.
• Ability to coach and support colleagues while remaining hands-on.
• Ability to learn quickly and comfortable working independently in a fully remote environment.

Mindset

• Leads through action rather than hierarchy.
• Enjoys supporting others and helping the team succeed.
• Takes ownership and remains accountable.
• Proactive, adaptable, and solutions-focused.
• Willing to step into execution whenever required.
• Committed to delivering exceptional service and maintaining the highest operational standards.

If you thrive in a fast-paced luxury environment, enjoy supporting others, and believe the best leaders are those willing to roll up their sleeves, we'd love to hear from you!