Head Butler

OUR PURPOSE AND CULTURE

At Rosewood Hotel Group, we are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every destination while setting new benchmarks for positive impact.

As a pioneering collective with a shared purpose, we curate extraordinary moments and honour the soul of every place along our journey. At Rosewood, we answer The Calling. Together, we Make the Place.

Rosewood Blue Palace will open in Crete, Greece, in April 2027, and we are now seeking talented individuals to help bring the re-imagining of this stunning property to life.

The Head Butler will be based on-site at the hotel in Elounda, Crete.

THE ROLE

At Rosewood, our Butler services are designed for today's affluent explorer. Through discretion, intuitive service and meaningful gestures, our Butlers curate exceptional experiences tailored to each guest's individual preferences and lifestyle. As Head Butler at Rosewood Blue Palace, you will lead and shape the Butler Department, driving the implementation of Rosewood's Butler Programme and ensuring the consistent delivery of exceptional, personalised and anticipatory guest experiences.

HOW YOU'LL MAKE THE PLACE

Guest Experience & Service Excellence:

• Lead the delivery of Rosewood's Butler Programme, ensuring that all guest experiences reflect the highest standards of personalised luxury hospitality.
• Anticipate guest preferences, expectations and individual requirements prior to arrival, ensuring that personalized amenities, arrangements and thoughtful gestures are carefully planned and executed.
• Oversee the coordination of guest arrivals and departures, ensuring seamless and memorable experiences throughout the guest journey.
• Ensure the accurate recording and communication of guest preferences, allergies, special requests and other relevant information through the appropriate systems.
• Conduct regular inspections of guest suites, including all VIP villas and large suites prior to guest arrival, ensuring that presentation and service standards are consistently maintained.
• Personally engage with guests when appropriate, welcoming them and providing assistance with enquiries, requests and special arrangements.
• Monitor guest satisfaction results and feedback, identifying opportunities to enhance the Butler experience and recognising exceptional associate contributions.

Operational Excellence & Business Performance:

• Oversee the daily operations of the Butler Department, ensuring effective coordination, appropriate guest assignments and consistent service delivery.
• Develop, implement and continuously review departmental Standard Operating Procedures, policies and service standards in alignment with Rosewood's brand requirements.
• Establish and monitor a structured Butler performance and service quality programme, ensuring regular audits, evaluations and continuous improvement.
• Review monthly departmental Profit & Loss (P&L) statements, monitor expenses and implement appropriate cost-control measures in line with business objectives.
• Identify opportunities to enhance departmental revenue through personalised recommendations, suggestive selling and the promotion of the hotel's services and experiences.
• Contribute to the development and updating of departmental policies, procedures and operating manuals, ensuring their effective implementation and consistent application.
• Ensure departmental operations comply with hotel policies, brand standards, health and safety requirements and established operational procedures.

COULD THIS BE YOU?

• Previous leadership experience in a Head Butler, Butler Manager or equivalent departmental management position, preferably within an internationally recognised luxury or ultra-luxury hotel.
• Strong understanding of Butler operations, personalized guest services and the delivery of exceptional luxury hospitality experiences.
• Proven ability to lead, motivate and develop diverse teams while maintaining high standards of performance and accountability.
• Strong commercial awareness, with experience in departmental budgeting, cost control, inventory management and financial performance monitoring.
• Excellent knowledge of luxury hospitality standards, operational procedures and service quality management.
• Demonstrated experience in developing and implementing Standard Operating Procedures, departmental training programmes and performance evaluation processes.
• Exceptional interpersonal and communication skills, with the ability to build meaningful relationships with guests, associates and senior management.
• A proactive, creative and solution-oriented mindset, with a genuine passion for anticipating guest needs and creating memorable experiences.
• Previous experience with Opera PMS is preferred; proficiency in Microsoft Office is an advantage.
• Excellent command of written and spoken English. Knowledge of Greek and additional languages would be considered an advantage.
• Flexibility to work varied shifts, including evenings, weekends and public holidays, according to operational requirements.

BENEFITS & CAREER DEVELOPMENT OPPORTUNITIES

• The opportunity to join an internationally recognised luxury hospitality group and become part of the Rosewood Hotel Group family.
• A competitive remuneration package.
• Complimentary meals during working hours, served in the hotel's dedicated staff canteen.
• Transportation to and from the hotel.
• Monthly Benefits Card.
• Access to training and development programmes designed to enhance your skills and support your professional growth.
• A supportive and inclusive working environment that values individuality, collaboration and mutual respect.
• Accommodation support may be available for associates relocating to Crete, subject to company policy.

OUR COMMITMENT TO YOU

At Rosewood Hotel Group, your voice is heard and valued. We're a community that encourages associates to be themselves, not fit into a fixed culture, and this philosophy shines through in our commitments to reflect and honour the history, culture and geography of our destinations.

We're not only committed to building and nurturing genuine, long-lasting relationships but to transforming them. Our Diversity, Equity and Inclusion (DEI) strategy helps put these principles into practice.