Customer Service Representative

Position: Customer Service Representative

Number of Vacancies: 2

Candidate MUST be in UAE

• Manage customer relationships by addressing inquiries, complaints, and service requests through calls, emails, chats, and other communication channels, ensuring timely resolution as per SLA.
• Take ownership of customer issues, provide accurate information, handle escalations, and ensure a positive customer experience.
• Coordinate with internal departments, suppliers, and back-office teams to resolve customer concerns and ensure smooth service delivery.
• Process customer orders, provide shipment updates, handle Track & Trace requests, and proactively communicate any delays or service exceptions.
• Maintain accurate customer records, update master data, coordinate product and pricing updates, and ensure confidentiality of customer information.
• Support day-to-day customer management activities, identify customer needs, recommend suitable products, and provide backup support to CSR colleagues.

Salary AED 4500 + Visa + Medical insurance + air ticket