Sales & Customer Support Officer

Buyut Aljiwar is a Dubai-based real estate developer focused on creating thoughtfully planned residential communities for comfortable, everyday living.

Specializing in low-rise developments, the company prioritizes space, privacy, carefully considered layouts, and a calm residential environment designed for long-term comfort and community living.

About the Role

We are looking for a proactive and customer-oriented Sales & Customer Support Officer to support the company's sales operations and ensure a positive experience for prospective and existing clients.

The ideal candidate will be responsible for handling customer inquiries, managing incoming leads, coordinating with the Sales team, and providing timely assistance throughout the customer journey.

This role requires someone with excellent communication skills, a professional approach to client relationships, strong organizational abilities, and the ability to manage multiple inquiries while maintaining a high standard of customer service.

Key Responsibilities

• Handle incoming customer inquiries via phone, email, WhatsApp, and other communication channels.
• Respond to prospective clients, provide information about the company's projects, and address general questions.
• Receive, register, qualify, and distribute incoming leads to the relevant Sales team members.
• Follow up with prospective clients to maintain engagement and support the sales process.
• Coordinate property viewings, meetings, and client appointments with the Sales team.
• Assist clients with project information, pricing, available units, payment plans, and other sales-related inquiries.
• Maintain accurate customer records, lead information, and communication history in the CRM system.
• Monitor incoming inquiries and ensure timely responses and follow-ups.
• Coordinate with internal departments to address customer requests and resolve issues efficiently.
• Provide support to existing clients with post-sales inquiries and general assistance.
• Prepare regular reports on incoming leads, customer inquiries, follow-ups, and customer feedback.
• Identify recurring customer concerns and suggest improvements to the customer experience and communication process.

Requirements

• 2–4 years of experience in customer service, sales coordination, client relations, or a similar position.
• Previous experience in the UAE real estate industry is highly preferred.
• Good understanding of customer service principles and sales processes.
• Excellent verbal and written communication skills in English. Additional languages are an advantage.
• Strong interpersonal skills and ability to communicate effectively with clients from different backgrounds.
• Customer-oriented mindset with a professional and solution-focused approach.
• Strong organizational skills and attention to detail.
• Ability to manage multiple inquiries, prioritize tasks, and work in a fast-paced environment.
• Proficiency in Microsoft Office and CRM systems.
• Ability to handle customer information professionally and maintain confidentiality.

What We're Looking For

We are seeking a friendly, proactive, and well-organized professional who understands the importance of providing excellent customer service while supporting business development and sales activities.

The ideal candidate is confident in communicating with clients, responsive to inquiries, attentive to details, and capable of maintaining positive relationships throughout the customer journey.

We value someone who takes initiative, follows up consistently, works well with the Sales team, and understands how effective communication and timely support contribute to successful sales.

A customer-first mindset, excellent communication skills, strong follow-up abilities, and the ability to manage multiple client inquiries efficiently are essential.

What We Provide

• Competitive salary based on experience and market standards.
• Official employment under UAE Labour Law.
• Employment visa and medical insurance.
• Comfortable office in Dubai and a friendly work environment.
• Opportunity to join a growing real estate development company and contribute to building its customer service and sales operations from the ground up.

If you are passionate about customer service, enjoy communicating with people, and want to contribute to a growing real estate development company, we would love to hear from you.

Apply today and become part of Buyut Aljiwar!