French-Speaking Customer Support Representatives

French-Speaking Customer Support Representatives

We are partnering with a leading global customer experience company that provides customer support services to a well-established French betting operator. They are currently looking to recruit two French-Speaking Customer Support Representatives to join their team in Lisbon, Portugal.

In this role, you will assist French-speaking customers with a range of betting-related enquiries, including account management, login difficulties, winnings and general platform support. You will deliver assistance through phone, live chat and email, ensuring a smooth and positive customer experience.

Position: Customer Support Representative

Location: Lisbon, Portugal

Work Model: 100% On-site

Employment Type: Full-time

Key Responsibilities

• Handle Level 1 customer enquiries through inbound calls, live chat and email.
• Assist customers with account-related enquiries, including account access and login difficulties.
• Provide clear explanations and guidance regarding betting winnings and related transactions.
• Identify customer issues, troubleshoot where possible and escalate more complex cases to the appropriate teams.
• Prepare accurate, professional and personalised responses using available communication templates.
• Maintain clear records of customer interactions while ensuring a high standard of service.
  

Requirements

• French proficiency at C2 level or equivalent.
• High school diploma or equivalent educational qualification.
• Previous customer service experience is an advantage.
• Strong communication, problem-solving and troubleshooting skills.
• Ability to handle customer complaints professionally and efficiently.
• EU citizenship is required.
• Currently based in Portugal or willing to relocate to Lisbon.
• Willingness to work on-site at the company's office in Santos, Lisbon, on a rotational shift schedule.
  

What We Offer

• Performance-based bonus linked to KPIs, starting from the fourth month of employment.
• Meal allowance to support your daily expenses.
• Christmas and holiday bonuses.
• Health insurance coverage after six months on contract.
• Relocation assistance for eligible EU citizens, including reimbursement of travel expenses.
• Opportunity to join an established international customer experience organisation.
• Professional development and the opportunity to grow within a multicultural working environment.

Interested in this opportunity?

If you are fluent in French, enjoy helping customers and are looking for an opportunity to develop your career in Lisbon, we would love to hear from you!

Apply today or send me a direct message to learn more about the opportunity.