Community Engagement Associate

Company Description
GoTuff is an immersive virtual world where players step into dynamic combat arenas, challenge others, and build their reputation in a vibrant, competitive environment. Beyond battle, GoTuff focuses on rich, lifestyle-driven experiences, offering access to exclusive lounges, premium nightclubs, private residences, and unique social spaces. Players can meet diverse personalities, form meaningful connections, and enjoy memorable virtual events. From gritty street arenas to high-end destinations like Maison Noir, each location features its own atmosphere, characters, and narrative. As GoTuff grows, the company is expanding a passionate community that values engagement, creativity, and authentic social interaction.


Role Description
The Community Engagement Associate is a full-time, virtual role based in Lagos, with flexibility for some work-from-home arrangements. This role is responsible for building and maintaining strong relationships with GoTuff players and community partners, ensuring that community members feel welcomed, supported, and heard. Day-to-day tasks include moderating online forums and social channels, responding to community inquiries, gathering feedback, and coordinating engagement activities such as events, campaigns, and discussions. The associate will collaborate with product, marketing, and support teams to improve community experiences, develop resources, and share insights on player needs and trends. The role also involves monitoring community health, identifying emerging issues, and helping to create safe, inclusive spaces that align with GoTuff’s brand and values.


Qualifications

• Strong interpersonal skills and community support experience, with the ability to build trust and foster inclusive engagement.
• Excellent communication skills (written and verbal), including clear, concise messaging across multiple online platforms.
• Knowledge of case management or structured community follow-up processes, with the ability to track and resolve member issues.
• Understanding of community health principles, online safety, and wellbeing in digital or gaming communities.
• Prior experience in community management, customer support, social media, or related roles is preferred.
• Comfort working in a hybrid environment based in Lagos, with the ability to collaborate in-person and remotely.
• Strong organizational skills, attention to detail, and the ability to manage multiple conversations and initiatives at once.
• Interest in gaming, virtual worlds, or digital entertainment, and enthusiasm for engaging diverse user communities.