Role Description This part-time hybrid role, based in Abu Dhabi Emirate, United Arab Emirates, combines on-site store responsibilities with some work-from-home flexibility. The Customer Service Manager / Store Manager / Customer Service Supervisor will oversee daily store operations, including staff supervision, customer service standards, and compliance with company policies. Responsibilities include handling customer inquiries and complaints, monitoring customer satisfaction, coordinating merchandising and stock levels, and ensuring accurate cash and transaction handling. The role also involves implementing retail loss prevention measures, preparing basic performance reports, and collaborating with management to improve processes and service quality. The individual will be expected to lead by example, support team development, and maintain a clean, safe, and welcoming store environment.

Qualifications

Candidates should possess strong Customer Service and Customer Satisfaction skills, with a focus on delivering a positive consumer experience.
Candidates should possess clear and professional Communication skills, including the ability to interact with customers and team members effectively.
Candidates should possess Store Management skills, such as overseeing daily operations, coordinating staff, and managing inventory and merchandising.
Candidates should possess Retail Loss Prevention skills, including awareness of shrinkage risks and adherence to security and compliance procedures.
Relevant experience in retail or customer-facing roles, ideally in a supervisory or managerial position.
Ability to work in a hybrid setting, manage time effectively, and adapt to changing operational needs.
Strong problem-solving abilities, attention to detail, and commitment to maintaining high service and quality standards.
Basic proficiency in office and point-of-sale systems; fluency in English is required, and additional languages are an advantage.

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