F&B Manager / Service Manager / Service Supervisor

Role Description The F&B Manager / Service Manager / Service Supervisor role is a part-time hybrid position based in Dubai, United Arab Emirates, with a combination of on-site work and some work-from-home flexibility. The role involves overseeing day-to-day food and beverage service operations, ensuring high service standards, and supporting customer satisfaction in line with company policies. The individual will coordinate service staff schedules, supervise service delivery, and assist with menu planning or product display as needed for client-facing activities. Responsibilities include monitoring hygiene and safety standards, handling guest inquiries and feedback, and collaborating with cross-functional teams to support sales and marketing initiatives. The role also includes basic budgeting and cost control tasks, training and guiding service staff, and preparing regular reports on service performance and customer experience.

Qualifications

• Demonstrated experience in Food Service and Food & Beverage operations, with the ability to manage day-to-day service activities.
• Strong Customer Service skills, including handling guest interactions, resolving issues, and maintaining a professional demeanor.
• Experience in Training service staff, including coaching on service standards, hygiene practices, and customer interaction.
• Basic proficiency in Budgeting, cost control, and tracking expenses related to F&B or service operations.
• Previous supervisory or managerial experience in hospitality, F&B, or service-oriented environments.
• Excellent communication and interpersonal skills, with the ability to work effectively in multicultural teams.
• Strong organizational skills, attention to detail, and the ability to manage multiple tasks in a fast-paced setting.
• Comfort with hybrid work arrangements, including on-site duties in Dubai and remote coordination when needed.
• Relevant diploma or degree in hospitality management, business administration, or a related field is preferred.
• Knowledge of food safety and hygiene standards applicable in the United Arab Emirates is an advantage.