Human Resources Generalist

Job Title: People & Culture Generalist

Contract: Part time (20 hrs per week)

Location: Dublin (Hybrid)

Reports to: CFO

About DigitalWell

DigitalWell is an award-winning technology company specialising in cloud communications, customer experience, and AI-driven solutions. We help organisations transform the way they communicate, collaborate, and serve their customers through innovative, secure, and scalable technologies that deliver real business impact.

Our people are at the heart of our success, and our values are fundamental to who we are and how we work. We are passionate about what we do, we work hard to achieve success, we treat everyone with respect, and we always deliver for our customers. These values guide our decisions, shape our culture, and inspire us to go above and beyond every day.

As a growing and ambitious organisation, we foster a collaborative and supportive environment where people are empowered to learn, develop, and make a meaningful impact. We're proud of the culture we've built and the difference we make for our customers, partners, and each other.

Role Summary

We are seeking an experienced and proactive People & Culture Generalist to support the day-to-day delivery of HR and people activities across the business.

This is a standalone, part-time role responsible for ensuring a positive employee experience throughout the employee lifecycle, while maintaining efficient HR operations and supporting managers with people-related matters.

The successful candidate will be a hands-on HR professional with strong generalist experience across employee relations, recruitment, payroll administration, benefits, HR systems and policy management. Working independently, they will ensure HR processes are delivered efficiently, compliantly and in a people-focused manner.

Key Responsibilities:

Employee Lifecycle & People Support

• Act as the first point of contact for employee and manager HR queries.
• Support employees and managers across the full employee lifecycle, including onboarding, development and offboarding.
• Provide guidance and support on all employee relations matters
• Maintain accurate employee records and ensure HR documentation is up to date.
• Foster a positive employee experience and support engagement initiatives across the business.

HR Operations & Compliance

• Maintain HR policies, procedures and employee documentation.
• Ensure HR practices remain compliant with employment legislation across all operating locations.
• Monitor and maintain employee data within the HR system, ensuring accuracy and confidentiality.
• Prepare routine HR reports and people metrics as required.
• Support annual HR activities, including policy reviews and compliance updates.

Payroll, Benefits & Administration

• Coordinate monthly payroll inputs ensuring accuracy and timely submission.
• Act as liaison with payroll, pension and benefits providers.
• Support employee queries relating to payroll, benefits and leave management.
• Assist with benefits administration, renewals and employee communications.

Performance Management

• Coordinate and manage the annual performance review cycle, ensuring timelines, communications and documentation are completed effectively.
• Support managers and employees throughout the performance review process, providing guidance on performance conversations, goal setting and development planning.
• Maintain performance management records and track completion rates across the business.
• Assist managers in addressing performance concerns, supporting informal and formal performance improvement processes where required.
• Monitor probation review processes and ensure appropriate documentation is completed and retained.

Recruitment & Onboarding

• Coordinate end-to-end recruitment activities, including advertising roles, screening applications, arranging interviews and supporting hiring managers.
• Manage onboarding processes to ensure new employees are effectively integrated into the business.
• Support hiring managers in delivering a positive candidate experience.

Employee Engagement & Continuous Improvement

• Support the delivery of employee engagement initiatives and company people programmes.
• Assist with internal people communications as required.
• Identify opportunities to improve HR processes and administrative efficiency.
• Help maintain and promote company values and a positive workplace culture.

Candidate Profile

• HR degree or equivalent experience.
• 3-5+ years' experience in a generalist HR position.
• Experience supporting employee relations matters and advising managers on day-to-day people issues.
• Strong administrative and organisational skills with excellent attention to detail.
• Experience supporting payroll inputs and employee benefits administration.
• Comfortable working independently and managing competing priorities.
• Strong interpersonal and communication skills.
• Experience using HR systems and producing HR reports.
• A practical, solutions-focused approach with a strong customer service mindset.