Personal Shopping Assistant

Personal Shopping Assistant We are looking for a fashion-passionate, highly organised Personal Shopping Assistant to join our team. The PSA role is evolving beyond logistical support into a hybrid, fashion-savvy operations position. Combining luxury retail awareness with after-sales expertise, this role connects service fulfilment with exceptional client experiences—and offers a strong development pathway towards a future Personal Shopper position. Key responsibilities • Manage Personal Shopper and client requests, escalations, and after-sales cases, including order updates, exchanges, returns, and cancellations. • Coordinate with Warehouse, Customer Service, Outbound, Returns, and Product teams to resolve cases efficiently. • Proactively monitor order fulfilment for an assigned micro-team of at least two Personal Shoppers, identifying delays, availability concerns, and stock issues. • Maintain clear, timely communication with Personal Shoppers regarding their client cases. • Coordinate logistical requirements, including tailoring bookings and verification of services provided to VICs against vendor invoices. • Support client gifting requests, appeasements, and other personalised service needs. • Assist with special VIC requests, including shop-on-behalf services, product sourcing, Maison appointments, and item transfers. • Help Personal Shoppers prepare product selections, bespoke edits, lookbooks, and wishlists. • Support product curation and styling requests under the guidance of the assigned Personal Shoppers. • Develop styling, product, and commercial skills through active shadowing and collaboration with the Personal Shopping team. • Attend seasonal, brand, and product knowledge training sessions. • Manage Personal Shopper handovers and provide coverage during annual, maternity, or other leave periods. • Work flexible or late hours, including weekends, when client or business needs require it. What we’re looking for • 0–2 years of experience in customer service, clienteling, luxury retail, fashion e-commerce, or personal shopping support. • A strong understanding of premium client-service standards and after-sales care. • Excellent organisation, attention to detail, time management, and proactive problem-solving skills. • The ability to coordinate calmly and effectively across multiple departments. • Strong written and verbal English communication skills; Arabic is an advantage. • Confidence using Excel or Google Sheets; experience with Salesforce, Magento, or other clienteling and e-commerce tools is a plus. • A genuine passion for fashion, styling, luxury brands, and emerging trends. • A client- and user-journey-focused approach. • A growth mindset, eagerness to learn, and readiness to take on styling and client-facing responsibilities when needed. What We Offer Dynamic and collaborative workplace culture. Opportunities for professional development and career growth. Competitive salary and comprehensive employee benefits. Employee discounts and access to exclusive product promotions. Ready to make an impact in our VIC Team? Apply now! Department Personal Shopping Role Personal Shopping Assistant Locations Dubai Remote status Hybrid Employment type Full-time