Retail Sales Specialist

Company Description Leadway is one of Nigeria’s foremost Non-Banking Financial Services providers, known for its strong customer focus, operational excellence, and consistent business performance. As a holding company, Leadway operates across multiple financial services sectors, including life and non-life insurance, pension fund administration, health management, asset management, and wills and trusts services. Its associate companies include Leadway Assurance, Leadway Pensure, Leadway Health, Leadway Capital and Trusts, Leadway Asset Management, Leadway Properties and Investments, Ankara (HMO Côte d’Ivoire), and Leadwayassurance (Côte d’Ivoire). Leadway serves a wide range of individual and corporate clients across major industries such as construction, manufacturing, oil and gas, shipping, aviation, and government. Team members join a growing organization with diverse opportunities in financial services and a strong presence in the Nigerian market.

Role Description The Retail Sales Specialist is a full-time, hybrid role based in Lagos, with a mix of in-office and work-from-home responsibilities. This role focuses on engaging walk-in and prospective customers, understanding their needs, and recommending appropriate financial products and services from Leadway’s portfolio. Day-to-day tasks include promoting retail insurance and related products, explaining product features and benefits, processing sales, and supporting customers through enrollment and onboarding. The specialist will handle inquiries, provide timely and accurate information, resolve basic customer issues, and escalate complex matters when necessary. The role also involves maintaining accurate sales records, meeting sales and service targets, collaborating with team members, and representing the brand professionally in all customer interactions.

Qualifications

• Candidates should possess strong Retail Sales skills and practical experience in selling consumer or financial services products.
• Candidates should possess solid Customer Service and Interpersonal Skills to build trust, handle inquiries, and maintain long-term client relationships.
• Candidates should possess clear and professional Communication skills, including the ability to explain complex products in simple terms.
• Candidates should possess sound Product Knowledge or the ability to quickly learn and understand insurance and other financial products.
• Relevant experience in financial services, insurance, or retail sales is highly beneficial.
• Minimum of a diploma or bachelor’s degree in business, marketing, or a related field is preferred.
• Ability to work in a hybrid setting (Lagos office and remote), manage time effectively, and meet sales targets.
• Proficiency in basic computer applications and CRM or sales tracking tools is an advantage.