Retail Sales Specialist

Company Description Leadway is one of Nigeria’s leading non-banking financial services providers, known for strong customer focus, operational excellence, and solid business performance. The group operates across multiple financial services segments, including life and non-life insurance, pension fund administration, health management, asset management, and wills and trusts management. Its associate companies include Leadway Assurance, Leadway Pensure, Leadway Health, Leadway Capital and Trusts, Leadway Asset Management, Leadway Properties and Investments, Ankara (HMO Cote D’Ivoire), and Leadwayassurance (Cote D’Ivoire). Leadway serves both individual and corporate clients across key sectors such as construction, engineering, manufacturing, oil & gas, shipping, aviation, and government institutions. Team members join a diverse, growth-oriented organization with broad opportunities in financial services.

Role Description The Retail Sales Specialist is a full-time role responsible for driving retail sales of Leadway products and services, primarily within Lagos. This hybrid position combines on-site work at designated retail or partner locations with some work-from-home flexibility as business needs allow. Day-to-day responsibilities include engaging walk-in and referred customers, presenting appropriate insurance and financial products, and providing clear, accurate information to support informed customer decisions. The role involves building and maintaining customer relationships, following up on leads, managing simple documentation processes, and meeting assigned sales and service targets. The Retail Sales Specialist will also collaborate with internal teams to resolve customer issues, gather market feedback, and contribute to continuous improvement of customer experience.

Qualifications

• Strong customer-facing skills, including Customer Service and Interpersonal Skills, to build trust and handle inquiries professionally.
• Proven Retail Sales experience, with the ability to work toward and achieve sales targets in a structured environment.
• Solid Product Knowledge of insurance or financial services (or willingness to learn quickly) to explain offerings clearly and accurately.
• Effective Communication skills, both verbal and written, to engage diverse customers and provide clear, concise information.
• Good organizational and time management abilities to handle multiple customer interactions, follow-ups, and basic documentation.
• Comfort with using computers and digital tools (CRM, email, basic office applications) for customer records and reporting.
• Ability to work in a hybrid arrangement in Lagos, collaborating with teams and working independently with minimal supervision.
• Prior experience in retail, banking, insurance, or other customer-focused roles is an advantage; relevant diploma or degree in business, marketing, or related field is beneficial.