Retail Sales Specialist

Company Description Leadway is one of Nigeria’s foremost non-banking financial services providers, known for strong customer focus, operational efficiency, and consistent business performance. As a holding company, Leadway operates across multiple financial services sectors including insurance, pension funds administration, health management, asset management, and wills and trusts management. Its associate companies include Leadway Assurance, Leadway Pensure, Leadway Health, Leadway Capital and Trusts, Leadway Asset Management, Leadway Properties and Investments, Ankara (HMO Cote D’Ivoire), and Leadwayassurance (Cote D’Ivoire). Leadway serves a broad client base of individuals and organizations across major industries such as construction and engineering, manufacturing, oil and gas, shipping, aviation, and government. This diverse portfolio offers employees exposure to various sectors and growth opportunities within a stable and reputable organization.

Role Description The Retail Sales Specialist is a full-time hybrid role based in Lagos, with some flexibility for work from home. This role is responsible for promoting and selling Leadway’s retail financial products, guiding prospective and existing customers through product features, benefits, and suitability for their needs. Day-to-day activities include engaging walk-in and referred customers, conducting product presentations, handling inquiries, and providing after-sales support to ensure customer satisfaction. The Retail Sales Specialist will maintain accurate records of customer interactions, sales activities, and follow-up actions, while working closely with internal teams to resolve issues and coordinate service delivery. The role also involves meeting assigned sales targets, participating in marketing campaigns, and providing feedback on customer preferences and market trends to support continuous improvement.

Qualifications

• Candidates should possess strong Retail Sales skills and solid Product Knowledge to effectively match customer needs with appropriate financial solutions.
• Candidates should possess excellent Customer Service capabilities to handle inquiries, resolve concerns, and maintain long-term client relationships.
• Candidates should possess effective Communication and Interpersonal Skills to engage diverse customers and collaborate with internal stakeholders.
• Relevant experience in retail sales, banking, insurance, or other financial services is highly beneficial.
• Minimum of a bachelor’s degree or equivalent in Business, Marketing, Finance, or a related field is preferred.
• Ability to work in a target-driven environment, with strong organizational and time management skills.
• Comfort with basic digital tools (CRM systems, email, spreadsheets) and willingness to learn company-specific platforms.