Retail Sales Specialist

Company Description Leadway is one of Nigeria’s largest non-banking financial services providers, recognized for customer-centric service, operational excellence, and strong business performance. As a holding company, Leadway operates across insurance (life and non-life), pension fund administration, health management, asset management, and wills and trusts management. Its associate companies include Leadway Assurance, Leadway Pensure, Leadway Health, Leadway Capital and Trusts, Leadway Asset Management, Leadway Properties and Investments, Ankara (HMO Côte d’Ivoire), and Leadwayassurance (Côte d’Ivoire). Leadway serves both individual and corporate clients across major industries such as construction, manufacturing, oil and gas, shipping, aviation, and government agencies. The organization offers opportunities to build a career in a diverse, growth-focused financial services environment.

Role Description The Retail Sales Specialist is a full-time role responsible for driving sales of Leadway’s products and services to individual and corporate customers. Based in Lagos in a hybrid arrangement, the role involves working both on-site and from home as business needs require. Day-to-day tasks include engaging walk-in and prospective customers, understanding their needs, recommending suitable financial and insurance products, and guiding them through the onboarding process. The specialist will maintain accurate sales records, follow up on leads, provide after-sales support, and collaborate with team members to meet and exceed sales targets. The role also involves staying informed about product features, market trends, and company policies to ensure compliant and high-quality customer interactions.

Qualifications

• Strong customer-facing skills, including Customer Service and Interpersonal Skills, with the ability to build trust and long-term relationships.
• Proficiency in Retail Sales and Product Knowledge to effectively present, cross-sell, and upsell Leadway’s solutions.
• Effective Communication skills, both verbal and written, for explaining complex financial products in clear, accessible language.
• Basic numeracy and analytical skills for interpreting product details, pricing, and customer needs.
• Prior experience in retail sales, financial services, or insurance is an advantage.
• Comfort working in a hybrid environment in Lagos, with the ability to manage time and tasks independently.
• Relevant academic qualification such as a diploma or degree in Business, Marketing, Finance, or a related field is preferred.
• Ethical mindset, attention to detail, and willingness to learn and adapt to new products, tools, and processes.