Sales Executive - Software Sales

About Pancake

Pancake is a modern, fast-growing SaaS platform that helps businesses manage all customer conversations - from WhatsApp, Instagram, Facebook, and more - in one smart, unified dashboard. After 4 years in Indonesia, we’ve built a strong client base and solid brand presence. Now, we’re ready to scale up fast - and we’re looking for motivated fresh graduates or early-career professionals who want to start and grow their career in tech sales with us.

If you’re passionate about sales, love connecting with customers, and thrive in a dynamic tech environment, this is your place.

What You’ll Do

• Client Prospecting: Research and identify potential customers through various sources, including online research, social media, industry directories, business workshops and other relevant channels.
• Product Presentation: Initiate contact through phone calls, emails, and social media, in order to present basic information about our products tailored to the client's needs, both offline (visiting client offices in the Jabodetabek area) and online (via Zoom or Google Meet).
• Customer Relationship Management: Proactively provide consultancy and support on Pancake services to the client at least six months after the sale.
• Request Handling: Receive and process straightforward customer requests in accordance with the Pancake system.
• Issue Resolution: Handle basic issues and problems under direct supervision, escalating more complex issues to the appropriate staff.
• CRM maintenance: Maintain accurate records of your pipeline activities on Pancake CRM System.

What We’re Looking For

Experience:

• Fresh graduates and career switchers are welcome.
• Experience in sales, customer service, internships,Prior experience in SaaS is a plus.
• Provenales experience or relevant customer service experience.
• Excellent communication skills in both written and spoken language.
• Strong negotiation and persuasion abilities.

Market Knowledge:

• Strong understanding of Indonesia’s SME, digital, and e-commerce ecosystem.
• Familiarity with local business culture and sales behavior, especially in Jabodetabek.
• Experience engaging with online business owners, coaches, or reseller communities is a plus.

Location: Residence primarily in Jabodetabek, other cities also welcome (with different standards of salary adjusting by each region).

Language: Fluent in Bahasa and basic proficiency in English.

Compensation & Benefits:

• Fixed salary (IDR 6.000.000 to IDR 10.000.000)
• Up to IDR 14.000.000 commission according to customers' growth and retention

Why You’ll Love Working at Pancake

• Join a modern, fast-paced SaaS company driving digital transformation across Southeast Asia.
• Freedom to experiment and lead creative ideas that shape the Indonesian market.
• Work with a young, ambitious, international team that moves fast and supports innovation.
• Competitive compensation, flexible working setup, and clear growth path.

Job Type: Remote - Full-time