Senior Agent Fleet Back Office

About Goodyear

We’re dedicated to producing, innovating, and servicing the best tires in the world. For over 125 years, Goodyear has led the way in developing smart solutions that shape the future of mobility. Today, we’re one global team united by bold thinking, relentless drive, and a passion to exceed expectations. If you’re ready to embrace change and make an impact in your career, let’s go.

Why This Role Matters

As a Senior Agent Fleet Back Office, you will play a key role in ensuring the smooth and efficient administration of Goodyear Fleet Services operations. You will take ownership of fleet contract administration, master data maintenance, billing activities, and operational support for fleet customers and service providers.

Working closely with Front Office Agents, the Truck Team, and other internal stakeholders, you will coordinate complex activities across your assigned cluster, ensure high-quality service delivery, and contribute to the continuous improvement of operational processes.

You will also act as a subject matter expert and point of contact for junior colleagues, supporting knowledge sharing, onboarding, and the development of best practices within the team.

What You'll Do

• Manage fleet contracts and master data: Take ownership of customer and vendor setup, contract loading, billing configuration, functional locations, vehicle and fleet updates, and sales and purchasing price maintenance in SAP and FOS.
• Ensure accurate and timely billing: Perform pre-invoicing checks, resolve incomplete documentation, manage invoice queries and claims, handle mileage billing, and prioritize the processing of services and tires to meet month-end closing deadlines.
• Support customer and vendor operations: Handle customer and service provider requests related to invoices, pricing, sales orders, customer bonuses, mileage administration, fleet updates, vendor setup, and self-billing processes.
• Coordinate operational and financial activities: Monitor system jobs and purchase orders, resolve processing errors, manage goods receipt activities, support intercompany transactions, and validate service provider invoices and payment-related queries.
• Manage casing-related activities: Maintain casing prices and grades in SAP, create purchase orders, and prepare reports related to casing collections, sales, and vendor invoices.
• Maintain systems and support testing activities: Perform and coordinate quarterly FOS regression testing across the assigned cluster, maintain front-end and back-end settings, troubleshoot system errors, and manage user administration in SAP and FOS.
• Drive operational excellence and team development: Act as a subject matter expert and point of contact for junior colleagues, support onboarding and training, proactively identify process improvement opportunities, and collaborate with Front Office Agents and the Truck Team to deliver excellent service.

What We're Looking For

• Relevant professional experience: 2–3 years of experience in customer service, help desk, operations support, or a back-office function, including at least 1 year of experience in a Fleet Back Office Agent role.
• Technical knowledge: Previous experience with SAP is preferred, together with good knowledge of Microsoft Excel and the ability to work with operational systems and databases.
• Language and communication skills: Excellent verbal and written communication skills in English, as well as proficiency in a second language relevant to the assigned cluster.
• Analytical and problem-solving abilities: Strong critical-thinking skills, an analytical mindset, and the ability to investigate issues, identify root causes, and drive process efficiencies.
• Process and organizational skills: Ability to follow established procedures, manage sequential processes, maintain accuracy, balance competing priorities, and consistently meet deadlines.
• Ownership and initiative: A proactive and independent working style, demonstrating accountability, diligence, attention to detail, and the ability to take ownership of responsibilities.
• Teamwork and customer focus: Strong interpersonal and collaboration skills, a customer-oriented mindset, and a proven ability to maintain high service standards, with no major escalations received.

We welcome applicants from a wide range of backgrounds and experiences. Even if you don't meet every listed qualification, we encourage you to apply.

Goodyear is one of the world's largest tire companies. It employs about 63,000 people and manufactures its products in 48 facilities in 19 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to www.goodyear.com/corporate

Goodyear is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.

About Us

At Goodyear, we make life's connections easier every day.

People around the world count on us to get them where they need to go, now and into the future. But our relentless pursuit of forward motion doesn't just keep the world moving. It shapes a workplace that celebrates our different talents, experiences, and culture. It inspires us to continue developing our skills and encourages our career moves all while keeping us focused on building a better future for our associates, our business, and the planet.

Come discover the opportunities ahead with Team Goodyear.

Working at Goodyear

Please be Aware

A true member of the Goodyear hiring team will always interview candidates in-person or over the phone before extending any job offers. Candidates are never asked to download software, provide financial information or send payment as part of the employment process.

Accessibility

Goodyear is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. If you need reasonable accommodation to complete the online application, or any other part of the employment process, please call the Goodyear Candidate Care Line at 330.796.4500.
When contacting us, please provide your name, telephone number, and email address, along with a description of your request for accommodation.

Click here for more information about Equal Opportunity laws and here for related information.

Reasonable workplace accommodations are considered on a case-by-case basis. Please note that only those inquiries concerning a request for a reasonable workplace accommodation will be responded to.

Equal Employment Opportunity

Goodyear is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regards to that individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Click here for more information about Equal Opportunity laws.

See Goodyear’s EEO Policy Statement here.

E-Verify

Notice: Federal law requires Goodyear to verify the identity and employment eligibility of all persons hired to work in the United States. Goodyear will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. See posters below for details.

E-Verify Participation Poster (English and Spanish)

If you have the right to work, don't let anyone take it away.

Agency Recruiters

Are you an agency Recruiter in the Americas or Asia Pacific? Goodyear’s Global Talent Acquisition team has partnered with Recruitifi for all salaried, non-executive level candidate submissions. To be a part of our agency community please apply here.