Senior Market Conduct Specialist

Job Title: Senior Market Conduct Specialist

Location: UAE (Remote)

Employment Type: Full-Time

Level: Senior

Work Arrangement: Fully Remote

About Us

We are seeking a knowledgeable and detail-oriented Senior Market Conduct Specialist to support regulatory compliance, fair customer treatment, and ethical business practices across financial services operations. This role focuses on monitoring market conduct risks, assessing business practices, investigating potential misconduct, and ensuring compliance with applicable laws, regulations, and internal policies.

The ideal candidate will have strong regulatory knowledge, analytical skills, and experience in market conduct supervision, compliance monitoring, or financial services risk management.

Key Responsibilities

• Monitor business activities, customer interactions, and financial product distribution practices to identify potential market conduct risks and regulatory breaches.
• Assess compliance with applicable laws, regulatory standards, codes of conduct, and internal policies relating to fair treatment of customers.
• Conduct market conduct reviews, thematic assessments, and compliance monitoring activities across relevant business units.
• Investigate customer complaints, allegations of misconduct, mis-selling, conflicts of interest, misleading disclosures, and other potential conduct violations.
• Review product marketing materials, customer communications, sales practices, disclosures, and contractual documentation for accuracy, fairness, and regulatory compliance.
• Evaluate whether customers receive clear information about product features, fees, charges, exclusions, risks, and contractual obligations.
• Identify conduct risks associated with product design, distribution channels, sales incentives, remuneration structures, and customer onboarding processes.
• Prepare investigation reports, document findings, assess root causes, and recommend corrective or preventive actions.
• Work closely with compliance, legal, risk management, internal audit, customer service, and business teams to address identified issues.
• Support regulatory examinations, information requests, reporting obligations, and remediation initiatives relating to market conduct.
• Monitor complaint trends, customer outcomes, and conduct risk indicators to identify recurring issues and emerging risks.
• Review policies, procedures, and controls to ensure market conduct risks are appropriately identified, assessed, and managed.
• Maintain accurate records of monitoring activities, investigations, findings, action plans, and evidence of remediation.
• Provide guidance and training to employees on ethical conduct, regulatory expectations, customer protection, and fair business practices.
• Recommend enhancements to compliance monitoring frameworks, conduct risk assessments, and internal control processes.
• Keep abreast of regulatory developments, enforcement actions, and industry practices affecting market conduct and customer protection.

Qualifications and Experience

• Bachelor's degree in Law, Finance, Banking, Business Administration, Compliance, Risk Management, or a related field.
• Typically 5+ years of relevant experience in market conduct compliance, regulatory supervision, financial services compliance, or conduct risk management.
• Strong understanding of market conduct principles, customer protection requirements, fair treatment standards, and regulatory compliance frameworks.
• Experience conducting compliance reviews, investigations, thematic assessments, and root-cause analyses.
• Familiarity with sales conduct, product governance, customer disclosures, conflicts of interest, complaints handling, and mis-selling prevention.
• Knowledge of UAE financial services regulations and relevant regulatory expectations is highly desirable.
• Professional certifications such as ICA, ACAMS, or other recognized compliance and risk management qualifications are an advantage.
• Strong analytical and investigative skills, including the ability to interpret regulatory requirements and evaluate complex business practices.
• Excellent report-writing, documentation, and presentation skills.
• Ability to communicate regulatory requirements clearly to business stakeholders and recommend practical solutions.
• High standards of integrity, confidentiality, objectivity, and professional judgment.
• Proficiency in Microsoft Office and compliance monitoring or governance, risk, and compliance (GRC) systems.
• Ability to manage multiple reviews and deadlines while working independently in a remote environment.

Key Performance Indicators (KPIs)

• Timely completion of market conduct reviews, investigations, and compliance monitoring activities.
• Accuracy and quality of investigation findings, risk assessments, and compliance reports.
• Effectiveness of identifying, escalating, and resolving market conduct issues.
• Timely implementation and verification of corrective and preventive actions.
• Reduction in recurring conduct breaches and customer complaints linked to identified control weaknesses.
• Compliance with applicable regulatory requirements and internal conduct policies.
• Quality of regulatory reporting and audit documentation.
• Effectiveness of stakeholder engagement, employee guidance, and conduct awareness initiatives.
• Contribution to improvements in customer outcomes, conduct risk controls, and compliance monitoring processes.

What We Offer

• Competitive compensation aligned with experience and professional expertise.
• Fully remote working arrangements.
• Opportunities to contribute to regulatory compliance and customer protection initiatives.
• Professional development and support for relevant compliance certifications.
• A collaborative environment focused on ethical business practices, accountability, and continuous improvement.
• Exposure to cross-functional regulatory, risk management, and compliance projects.

How to Apply

Interested candidates are invited to submit an updated CV highlighting their experience in market conduct compliance, regulatory monitoring, investigations, customer protection, and conduct risk management.

Please include examples of compliance reviews, misconduct investigations, remediation initiatives, or process improvements you have supported where appropriate.

• Email Subject Line: Application – Senior Market Conduct Specialist (UAE Remote)