System Operations and Maintenance/Pharma & MedTech Domain Expertise/ High Prime Vendor Ratio/Global Working Environment

★System Operations and Maintenance

• Business Level Japanese Required

★Hybrid Work

★Global Business

◆ Annual Salary： 3.5 million ～ 6 million yen.

-------------【About the company】-------------

・Consulting on the development of corporate information systems using off-the-shelf business software products, and related software development

・Development and sales of software products related to off-the-shelf business software products

・Distribution of off-the-shelf business software products and related software products

-------------【 Job Description】-------------

[Business Overview]

Provision of end-to-end support from consulting to development and operations, centered on ERP, EDI, and WMS solutions for foreign-affiliated corporations, primarily in the pharmaceutical and medical device industries. Maintenance of a strong competitive advantage through deep expertise, supporting over half of the top 20 global pharmaceutical companies by revenue.

The company is currently seeking engineers fluent in Japanese and English to support business expansion.

[Job Overview]

Primarily responsible for the operation and maintenance of major domestic and international client systems, including those of global top-share companies in the pharmaceutical and apparel industries.

＜ Key Responsibilities ＞

As an operations support specialist for client systems, perform the following:

・Responding to inquiries from the client's IT department and business users in each department.

・Requesting support from and dispatching to technical teams.

・Incident management for issues such as failures and requests.

・Reporting on the status of correspondence.

＜ Project Examples ＞*Assignment to the following projects is not guaranteed.

■ Client: Pharmaceutical manufacturer

・Technology stack: SAP ERP, EDI, cloud services

・Processes: Implementation, infrastructure operations and maintenance (Full IT outsourcing)

・Projects:

‐Release of cloud services within a highly constrained timeframe prior to domestic business launch by utilizing ERP prototypes

‐Comprehensive support for system infrastructure along with its operations and maintenance to reduce the workload of client personnel

‐Phased expansion of system functions in response to business growth, including additions of product items, sales channels, and logistics bases, user growth, and global IT audit compliance

‐End-to-end support ranging from problem isolation during troubleshooting to system and operational recovery, leveraging strong expertise in sales logistics and accounting operations

■ Client: Major advertising agency

・Technology stack: SAP ERP, SAP S/4 HANA, SAP Basis, SAP CRM, etc.

・Processes: Transition of operations and maintenance from another vendor, system modification, testing support, operations and maintenance

・Projects:

‐Provision of comprehensive support across a wide range of SAP domains, including HANA and Basis, by leveraging expertise spanning 20 years and over 60 companies

‐Successful completion of operations and maintenance transition from another vendor without disrupting client business activities, led by senior consultants through structured knowledge transfers and parallel operations

‐Flexible execution of rapid troubleshooting for critical business processes, ad-hoc system modifications, and testing support, backed by a deep understanding of both applications and infrastructure

[Work Environment]

・Increasing track record of male employees taking childcare leave, alongside a 100% return-to-work rate after maternity and childcare leave, ensuring a secure environment for long-term career continuity

・Implementation of "No Overtime Days" twice a month, fostering a culture that restrains overtime by supporting planned and efficient working habits

・Specialists are employed, including those with 10 to 20 years of ERP package implementation experience at top-tier foreign-affiliated ERP vendors and major SIers.

・Direct contracts with clients exceeding 90%, offering an environment to collaborate in English with IT departments worldwide, primarily with foreign-affiliated enterprises across Europe, the Americas, and Asia

・Client portfolio split equally between foreign-affiliated enterprises representing over 15 countries and Japanese companies

・Prime vendor projects accounting for over 90% of the portfolio, covering industries such as pharmaceuticals and medical devices, apparel and sportswear, wholesale, and various manufacturing sectors

[Impact and Achievements of Global Employees]

・Number of Employees: 4

・Nationalities: South Korea, USA, Tunisia, China

[Workplace Language]

・Both Japanese and English are used.

*Specifications, design documents, and meetings are generally conducted in Japanese, but some tasks require English.

*Many employees are English speakers; some use English for communication during breaks and meals.

-------------【 Requirements】-------------

[Mandatory Requirements]

・Experience in operational support for Enterprise System.

・Business-level Japanese proficiency (document creation, email, meeting correspondence, etc.).

[Preferred Requirements]

・Development experience with any Enterprise System.

・Possession of Information Technology Engineer Examination/IT Service Manager qualification.

・Business-level English proficiency (document creation, email, teleconference, customer support, etc.)

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【Working Time 】

9:00～18:00

▶ Allowances

Overtime work allowance (for fixed overtime system applicators), late-night work allowance, business trip accommodation allowance, housing allowance (for eligible employees only), separate payment for commuting transportation expenses.

▶ Benefits and Welfare

・Full social insurance coverage (Health insurance, Employees' Pension Insurance, Employment insurance, Worker's Accident Compensation Insurance)

・Use of resort/sports facilities (Facilities contracted with the Kanto IT Software Health Insurance Association)

・Annual recognition system, incentive bonus system

・Qualification acquisition/External training course subsidy system

・Childcare leave system, family care leave system

・Housing allowance (with eligibility conditions)

▶ Holidays and Leave

・120 days annually

・Two days off per week (Saturdays, Sundays, and public holidays)

・New Year's holiday: 5 days

・Annual paid leave (10 to 20 days)

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