Senior Customer Support Assistant / Service Data Coordinator

Role Description The Senior Customer Support Assistant / Service Data Coordinator at SMART OASIS is a part-time, remote role focused on delivering high-quality support to customers and ensuring accurate service data management. Daily tasks include responding to customer inquiries via phone, email, and digital channels, resolving issues, and providing clear information about products and services. The role also involves coordinating and updating service-related data, monitoring stock levels for support-related materials, and preparing basic reports on customer interactions and service performance. This position may support sales activities by identifying customer needs, handling order-related questions, and collaborating with internal teams. The role includes assisting with training materials for customers and colleagues, documenting procedures, and continuously improving support processes.
Qualifications

• Strong customer service skills, with the ability to handle inquiries, resolve issues, and maintain a professional and empathetic approach.
• Clear and effective communication skills, both written and verbal, for interacting with customers and internal teams.
• Experience with stock control or inventory monitoring, including tracking and reporting on support-related materials.
• Familiarity with sales support activities, such as handling product questions, assisting with orders, and recognizing upsell or cross-sell opportunities.
• Ability to support training efforts, including preparing documentation, guiding users through processes, and sharing best practices.
• Comfort with remote work, including use of online collaboration tools, ticketing systems, and CRM or service management platforms.
• Strong attention to detail, data accuracy, and organizational skills when managing service records and reports.
• Relevant experience in customer support, coordination, or similar roles; post-secondary education in business, communications, or a related field is beneficial but not required.