Senior Manager Enterprise Sales

ARE YOU READY TO RISE WITH PTCL

We are not just industry leaders; we are redefining excellence with groundbreaking solutions. PTCL stands out in the technology industry with its commitment to high-end innovation and leading the way in delivering integrated ICT and Cellular Network services in Pakistan, all rooted in our journey of Culture Transformation & Change Management.

PTCL actively cultivates an inclusive & diverse culture that values and uplifts every individual, regardless of their gender, social background, religion, belief, or disability.

PTCL Vision & Values:

With a clear vision to become the largest technology player and the champion driving the digital transformation of Pakistan, PTCL is guided by a set of our unified core values:

• Be Resilient
• Think Big
• Win Every Battle
• Value Success

IN THIS ROLE YOU WILL

Lead and manage a team of Key Account Managers to drive sales and business development across Connectivity, Telecom, Digital, ICT, and Mobility domains. Identify new business opportunities and growth areas while strengthening existing customer relationships. Understand customer needs and develop effective, strategic solutions to support business objectives. Oversee contract management, revenue forecasting, churn management, cost-benefit analysis profitability, and present insights to senior management. Ensure strong team engagement and continuously assess and develop team capabilities to support overall business growth. Keep up to date with the changing market trends to align with your strategy.

HOW CAN YOU EXPRESS YOUR TALENT

• Business Development and Market Intelligence: Identify and pursue new business opportunities by assessing emerging markets, industry trends, growth areas, potential customers, and opportunities for new products and services. Explore innovative approaches to expand market reach and strengthen PTCL’s presence in existing markets.
• Customer Needs Assessment and Solution Development: Understand customer business requirements, challenges, and strategic objectives to develop tailored solutions that address their needs, enhance customer value, and support long-term business growth.
• Go-to-Market Strategy and Revenue Growth: Develop a thorough understanding of PTCL’s go-to-market strategy, business solutions, and product portfolio to identify and capitalize on cross-selling and upselling opportunities, maximize account value, and drive revenue growth.
• Strategic Planning and Client Relationship Management: Translate business strategies into actionable sales plans and objectives aligned with organizational goals. Conduct regular client visits, build strong relationships with key stakeholders across customer organizations, and identify opportunities to strengthen partnerships and improve sales execution.
• Contract Management and Business Forecasting: Ensure timely review, renewal, and revision of existing customer contracts and agreements. Prepare monthly revenue forecasts, analyze cost-sharing arrangements, and provide regular updates to senior management on business performance, sales pipelines, and projected revenue.
• Sales Performance and Profitability Management: Monitor sales performance, prepare forecasts, and conduct revenue and market analysis to identify growth opportunities and address performance gaps. Collaborate closely with Finance and relevant stakeholders to achieve assigned territory targets for revenue, profitability, and overall business performance.
• Cross-Functional Coordination and Conflict Resolution: Coordinate with internal functions, including Customer Success, Service Delivery, Product, Technical Support, Finance, and Operations, to resolve customer issues promptly. Facilitate effective communication across stakeholders, address escalations, and ensure seamless service delivery and customer satisfaction.
• Service Excellence and Customer Satisfaction: Champion a customer-centric approach by ensuring timely responses, proactive engagement, and consistent service quality. Strengthen customer relationships, address service concerns effectively, and drive improvements in customer experience and Net Promoter Score (NPS).

WHAT YOU NEED TO BE SUCCESSFUL

Qualification

• Minimum bachelor's degree is required from a well reputed institution (MBA will be a Plus)- BE /MBA

Experience:

• 10-15 years relevant experience in Telecom / ICT sales

Technical Competencies:

• Experience in Sales, Business Development or Key Account Management within IT industry or IT service provider.
• Proven track record of achieving and over-achieving targets.
• Have managed the teams before.
• Proven history of successfully interacting with customers and delivering solutions which meets customer expectations.
• Well versed with sales methodologies including but not limited to, The Challenger Sales, MEDDIC / MEDDPICC, etc.
• Exceptional planning and organization experience.
• Outstanding negotiation and persuasion skills.
• Excellent written and verbal communication skills.
• Ability to work under urgency and stress.
• Be a self-motivator, problem-solver, and out-of-the-box thinker.

PTCL family-centric policies, offering 6-month maternity and 30-day paternity leave, along with a hybrid work model, redefine the workplace for a balanced and fulfilling career.