Senior Retail Salesperson

Company Description Heirs Insurance Group is a family of insurance companies dedicated to providing comprehensive and customer-focused insurance solutions. The group includes Heirs General, Heirs Life, and Heirs Insurance Brokers, offering a broad range of products for individuals and businesses. Team members benefit from working within an integrated organization that emphasizes collaboration, professional growth, and innovation in the insurance industry. The company focuses on building long-term relationships with clients and delivering value beyond traditional insurance coverage.
Role Description The Senior Retail Salesperson is a full-time hybrid role based in Lagos, with a combination of in-office and work-from-home responsibilities. This role involves engaging walk-in and referred customers, understanding their insurance needs, and recommending suitable products from the Heirs Insurance portfolio. The Senior Retail Salesperson will handle sales transactions, prepare quotations, follow up on leads, and maintain accurate records in the customer relationship management system. Daily responsibilities include providing frontline customer service, resolving queries, educating customers on product benefits, and meeting or exceeding individual and team sales targets. The role also requires collaborating with colleagues in marketing and operations to ensure a smooth customer experience and consistent brand representation.
Qualifications

• Candidates should possess strong Retail Sales and Sales skills, with a track record of meeting or surpassing targets in a retail or financial services environment.
• Candidates should possess solid Product Knowledge, with the ability to quickly learn and explain insurance products in clear, practical terms.
• Candidates should possess excellent Customer Service and Communication skills, including active listening, clear verbal and written communication, and a professional approach to client interactions.
• Candidates should possess relevant experience in insurance, banking, or related sectors, along with strong interpersonal skills and the ability to work effectively in a hybrid setting.
• Additional beneficial qualifications include a bachelor’s degree or equivalent experience, proficiency with CRM and basic office software, strong numeracy, and a commitment to ethical, compliant sales practices.