Shortlet manager

Company Description The Jo Properties is a real estate company focused on helping clients secure the best market deals with strong return on investment. The team works closely with clients to identify suitable properties that align with their financial goals and lifestyle preferences. By simplifying the end-to-end process, The Jo Properties makes acquiring dream homes more accessible and straightforward. From property sourcing to handling documentation, the company offers a streamlined and client-centered experience for buyers and investors.

Role Description The Shortlet Manager is a full-time, hybrid role based in Lekki, responsible for overseeing day-to-day operations of short-term rental properties. This includes managing bookings and guest communication, coordinating check-in and check-out processes, and ensuring each property is well-presented, clean, and fully stocked. The role involves working with cleaning and maintenance teams, monitoring property conditions, and addressing guest issues promptly to maintain high satisfaction ratings. The Shortlet Manager will also track occupancy, support pricing and listing optimization, and provide regular reports to management on performance and operational needs.

Qualifications

• Strong property operations skills, including coordination of housekeeping, maintenance, and inspections for short-term rentals.
• Excellent customer service and communication skills to manage guest inquiries, resolve issues, and provide a welcoming experience.
• Organizational and time management abilities to handle multiple bookings, schedules, and property-related tasks efficiently.
• Basic administrative and documentation skills, including record-keeping, report preparation, and attention to detail in property files.
• Comfort with digital tools and online platforms used for booking management, listing updates, and guest messaging.
• Ability to work on-site in Lekki, respond quickly to operational needs, and collaborate effectively with internal and external partners.
• Previous experience in hospitality, property management, or real estate is an advantage.
• Relevant postsecondary education or professional training in real estate, hospitality, or business is beneficial.