Debt Collector (3rd Party)

About the Role

Remote Scouts is seeking a results-driven Third-Party Debt Collector to join our growing team. The ideal candidate will be responsible for communicating with consumers regarding outstanding balances on behalf of our U.S.-based clients, negotiating payment solutions, and helping achieve account resolution goals while maintaining professionalism and compliance.

This role requires strong communication, negotiation, and customer service skills, along with the ability to handle sensitive financial conversations and maintain accurate records.

Key Responsibilities

• Contact consumers via phone, email, and other approved communication channels regarding outstanding accounts.

• Discuss account balances and assist consumers in finding suitable repayment solutions.

• Negotiate payment arrangements and settlement agreements when appropriate.

• Follow up on active accounts to ensure payment commitments are fulfilled.

• Review account notes, payment histories, and account status before engaging with consumers.

• Address customer concerns, objections, and disputes professionally and effectively.

• Maintain accurate documentation of all consumer interactions, payment commitments, and account activities within CRM systems.

• Meet individual and team performance goals related to account resolution and recovery.

• Collaborate with internal teams and supervisors to resolve escalated account matters.

• Ensure all collection activities are conducted in accordance with company policies and applicable regulations.

Required Qualifications

• 2+ year of experience in debt collection, accounts receivable, customer service, account management, collections, call center operations, or a similar role.

• Excellent verbal and written English communication skills.

• Strong negotiation and problem-solving abilities.

• Ability to handle challenging conversations professionally and confidently.

• Comfortable working with performance targets and KPIs.

• Experience using CRM systems and documenting customer interactions.

• Strong attention to detail and organizational skills.

• Ability to work independently in a remote environment.

Preferred Qualifications

• Experience with U.S.-based debt collection, collections, or accounts receivable processes.

• Previous experience in third-party collections agencies.

• Experience in customer support, account management, financial services, banking, or billing operations.

• Familiarity with collection software, CRM platforms, or dialer systems.

Key Skills

• Debt Collection

• Third-Party Collections

• Account Management

• Negotiation

• Customer Service

• Conflict Resolution

• Communication Skills

• CRM Management

• Collections Compliance

• Time Management

• Documentation & Reporting